AI Knowhow

Everybody knows it's cheaper to keep a client than gain a new one.   So how can AI ensure that you keep them?  And what if AI could also give you early warning signals that a client is at-risk?  Spoiler: It can. Courtney, David, and Mohan have a conversation about client retention and the opportunities available for business to keep the clients they have. (They also talk about Chik-fil-A more than once.) Also, Pete speaks with Noah Curran of Monkedia about why winning the right customers is one of the real keys to customer retention. All that PLUS Courtney and Pete debut a new segment called AI in the Wild. This week Pete talks about how IBM is using AI to help run farms more efficiently and effectively. To claim one of the 10 slots available to check out what Knownwell is building, visit www.knownwell.com/preview. Watch this episode on YouTube: https://youtu.be/ilUxrRnapRQ  AI Knowhow is brought to you by the team at Knownwell. 

How is AI different from previous flashes in the pan like Google Glass, VR, or the Metaverse? And how can anyone find time for new AI initiatives on top of everything else already on their plate?  Courtney, David, and Mohan discuss how businesses can strategically integrate AI to enhance efficiency and stay competitive despite the daily operational whirlwind. After that, Pete speaks with Narratize's Katie Taylor about tangible ways generative AI can actually give you more time back in the day.   All that PLUS we debut a new segment: AI Mythbusters! Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com Watch this episode on YouTube: https://youtu.be/bzHw5l44O5g  AI Knowhow is brought to you by the team at Knownwell.    

Today's episode not only unpacks how clean your data has to be, but also emphasizes that you can't let perfection be the enemy of good enough. So, like most things, there are a lot of angles to consider, but that's why this episode is here for you. Courtney, David, and Mohan explore how businesses can navigate data cleanliness beyond the traditional data stack approaches. They argue for the importance of operationalizing data swiftly and efficiently, bypassing extensive normalization efforts. Also, Pete speaks with Jon Gillham from Originality.AI about the risks and rewards of using AI-generated content online. All that PLUS the latest AI Business news. This week, Pete and Courtney explore  Want to Know if AI Will Replace Your Job? I Tried Using it to Replace Myself and A New York business chatbot is sending out some particularly bad information.  Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com Watch this episode on YouTube: https://youtu.be/bzHw5l44O5g  AI Knowhow is brought to you by the team at Knownwell.

Can AI help you punch above your weight more easily than ever before? Courtney, David, and Mohan discuss how AI can be a game-changer for small and medium-sized businesses, allowing them to compete more effectively against larger providers. They stress the importance of leveraging AI to automate operations and strategic knowledge work that was previously challenging for smaller businesses. After that, Pete speaks with futurist Aaron Linne (AI Producer) about the future of AI in business as well as what, exactly, a futurist is.  All that PLUS... the news. This week, Courtney and Pete talk about an article from Forbes titled  Slam Dunk Technology: How AI is Revolutionizing The Game of Basketball. They also dive into an article from PYMNTS: Wendy’s Launches AI-Driven Loyalty Platform to Deliver Customized Rewards Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com Watch this episode on YouTube: https://youtu.be/_bsFgxvZ9YQ  AI Knowhow is brought to you by the team at Knownwell.

Is AI damaging client relationships by ditching humans? And, if so, what can executives do about it? Courtney, David, and Mohan get to the bottom of that question in this week's roundtable. They talk about the need to balance AI utilization with human interactions and suggest ways that AI can help us build the human relationships that companies need to thrive. After that, Pete speaks with BELAY's Krisha Buehler about how her team at BELAY continuously experiments with AI tools so they can stay on the cutting edge of customer experience.  All that PLUS Courtney and Pete talk about the important news in AI & Business including Workplace AI, robots and trackers are bad for quality of life, study finds and How Financial Services Firms Can Unleash the Power of Generative AI. Read our new whitepaper: Unlocking the Power of AI: A Guide to Assessing Readiness for Business Transformation Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

They say that history repeats itself. Well, that is especially true in business and innovation. In this episode, we explore what business leaders can learn from past technological disruptions and business failures. Courtney, David, and Mohan tackle companies including Blockbuster, Kodak, and Nokia and pinpoint what they missed and how you can avoid paying a similar price with your business. After that, Pete speaks with Full Focus Founder and Chairman Michael Hyatt. Michael's experience leading Thomas Nelson Publishers through the transition to digital provides listeners with useful insights as our world is being shaped by AI. And, of course, we have the latest in AI & Business News with Pete and Courtney. This week they talk about an AI tool called Devin that can tackle entire software projects and another project where AI is being used to decipher whale calls. Listen to David's interview on Entrepreneuers On Fire: https://www.eofire.com/podcast/daviddewolf/ Read our new whitepaper: Unlocking the Power of AI: A Guide to Assessing Readiness for Business Transformation Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

How is AI going to fundamentally change the way companies conduct business? How should you be thinking about the evolution of your company’s own business model? To help us answer these important questions, Courtney, David, and Mohan discuss the potential disruptions brought about by AI, which might ultimately change business models or entire industries. They also explore the distinction between a change in model and a change in strategy, using Google as an example. After that, Michelle Swan from Tercera joins Pete Buer to discuss how they are examining AI opportunities for both Tercera and the portfolio companies they invest in. All that PLUS the latest news in AI with Courtney and Pete. This week, they discuss H&R Block and TurboTax allowing customers to use AI for tax advice and the release of the third version of Claude.ai. Read our new whitepaper: Unlocking the Power of AI: A Guide to Assessing Readiness for Business Transformation Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

Knownwell CEO David DeWolf likes to point out that 80% of our workday is consumed by cross-functional collaboration. In this episode, we explore the impact that AI will have not only on how we spend our time at the office but also on who we work with and how we collaborate. Courtney Baker leads a panel with David DeWolf and Mohan Rao on AI's impact on cross-functional collaboration, talent acquisition, and knowledge management. After that, Pete Buer speaks with Brill Media's Robert Brill about how his company uses AI for some of their work with clients. All that AND this week's news. This week, Courtney and Pete explore the growth in AI talent jobs and JPMorgan's AI-aided cashflow model that can cut work by 90%. Read our new whitepaper: Unlocking the Power of AI: A Guide to Assessing Readiness for Business Transformation Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

In a special (and very spicy) episode, the C-Suite team at Knownwell gets together to share their personal favorite hot takes about AI in the business world. Which of the FAANG stocks does David DeWolf think will see a decline? What percentage of AI transformation projects does Pete Buer believe will ultimately fail? How many winners and losers does Mohan Rao foresee emerging in our new AI age? How much time does Courtney Baker predict AI will actually save us in 2024? And, in perhaps the spiciest take of all, what are Google's Gemini's thoughts on all of this? If you have thoughts on any of these hot takes, please share your comments over on the YouTube version of this episode: https://youtu.be/J-aGDhhy1go  Read our new whitepaper: Unlocking the Power of AI: A Guide to Assessing Readiness for Business Transformation Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.  

Developers using an AI copilot can now write code more than two times faster those who don't use AI assistance. Multimodal AI will soon become so commonplace that it essentially becomes table stakes. And there's a rapidly growing wave of AI companionship among younger generations as statistics show we're in the midst of a loneliness epidemic in the US. How should business leaders look at these trends and the many more that are covered in CB Insights' exhaustive report on 2024 generative AI predictions? Courtney Baker, David DeWolf, and Mohan Rao dive into this meaty, 112-page report and help listeners make sense of some of the stats and trends it covers. Chief Strategy Officer Pete Buer also talks with Praveen Narra, CEO of Tech.US, about how his organization is using AI to help companies completely reinvent their business models—and how you can do the same. All of that PLUS Courtney and Pete review the week in AI and Business news. Watch this episode on YouTube: https://youtu.be/KUwW2BGPFk0  Read our new whitepaper: Unlocking the Power of AI: A Guide to Assessing Readiness for Business Transformation Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

As a leader in your organization, you need to understand a simple point: AI can exponentially enhance operationall efficiency which, in turn, will boost productivity, increase profits, and foster innovation.  If you're not sure how to get started in using AI within your own company, then this is the episode for you. Knownwell's Courtney Baker, David DeWolf, and Mohan Rao talk about how AI can be the ultimate multiplier in your organization. They also reflect on how we can apply the lessons of past technological revolutions to this moment.  After that, Pete Buer speaks with 3Pillar's Pankaj Chawla about the difference between "everyday" AI and "game-changing" AI. Pankaj provides practical advice for businesses embarking on their AI journey, emphasizing the importance of starting with manageable projects and developing a robust data infrastructure. And, of course, we've got the latest in AI Business news with Courtney and Pete. This week they explore what Google's newly-rebranded Gemini means for the AI space and Pete hands out some awards for his favorite AI-themed Super Bowl commercials. Watch this episode on YouTube: https://youtu.be/piJ9MrxFLfk  Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

What makes an AI-enabled company different from companies that aren't yet using AI? What benefits do leaders stand to gain if they do enable their business with AI? David DeWolf, Mohan Rao, and Courtney Baker discuss the possibilities and responsibilities of an AI-enabled business.  Then, Dmitry Shapiro, CEO of YouAI, joins Pete Buer to discuss his company's product, Mind Studio, and how it's democratizing access to developing AI applications. As a special treat, Courtney tells Mohan and David how they did in last week's "Guess the Number of Times AI is Mentioned During Quarterly Sales Calls" Game.  All of that PLUS the latest in AI business news with Courtney and Pete. Watch this episode on YouTube: https://youtu.be/1uLQ3rnNDb8  Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

What makes harnessing the power of AI in the near term all but an imperative for executives? How is the disruption artificial intelligence is bringing about different from the digital transformation we've seen impact so many industries in the last several decades? This episode of AI Knowhow looks at the rapid adoption of artificial intelligence we've experienced in the last year and how the adoption curve from exploration to ROI seems to be even more collapsed than those in previous periods of technology disruption. David DeWolf, Mohan Rao, and Courtney Baker discuss whether we've reached the point where getting started with AI is truly a do or die proposition.  Greg Alexander, Founder of the professional services mastermind community Collective 54, joins Pete Buer to share his insights into why AI is the ultimate leveler of the playing field for boutique professional services firms.  Plus Courtney and Pete Buer talk about the latest in business and AI. Watch this episode on YouTube: https://youtu.be/k-4VOo5JtkU  Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.

Which industry gets the award for the most challenging one when it comes to client retention? And how can AI help with client retention in professional services and beyond? This episode of AI Knowhow touches on those questions and more. David DeWolf, Mohan Rao, and Courtney Baker discuss the role that AI can have in helping professional services organizations A) gain a deeper understanding of all the various signals impacting and showing client satisfaction and B) help leaders keep their finger on the pulse of client satisfaction as their organizations scale from the $10M-$20M in annual revenue range to $100MM-$200MM and above. Pete Buer also talks with Matt Dixon of DCM Insights about some of his company's groundbreaking research, which found that client retention in professional services is hard and getting harder. A recent study DCM Insights conducted found that, as recently as five years ago, 76% of buyers preferred to buy again from partners or firms they'd used in the past. That percentage today has dropped to 53%, and it's expected to drop to 37% in the next five years. The big takeaway for business leaders is clear: continuing to serve clients as if we're in a business as usual environment is a recipe for eventual extinction. All that plus Courtney and Pete cover the latest news, including an overview of AI news coming out of the World Economic Forum's annual gathering in Davos and a new report from McKinsey that shows the gap between Digital and AI leaders and laggards is only growing. Watch this episode on YouTube: https://youtu.be/mgJx7Ka993A Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/. AI Knowhow is brought to you by the team at Knownwell.

Are you ready to add an AI-powered digital executive to your C-Suite? What problems would it help solve? And how would you even know if you needed one? This episode is all about introducing Knownwell Client Intelligence, an AI-powered product we're building to help professional services companies derive greater insights from the natural communication flows and structured data in their business. The aim of Knownwell Client Intelligence is to help executives get smarter about utilizing their existing data and information to drive client retention. Research has shown that companies can increase profitability by up to 91% if they improve retention by as little as 5%. David DeWolf, Mohan Rao, and Courtney Baker discuss the pain points they've heard from executives since launching Knownwell in September that have led us to build Knownwell Client Intelligence and the larger Knownwell Intelligent Enterprise Operating Platform. All that PLUS the news with Pete Buer. Watch this episode on YouTube: https://youtu.be/WWLwZJJYTPo  To sign up for the Knownwell Client Intelligence beta waitlist, go to https://knownwell.com/client-intelligence/.

What are some of the biggest challenges executives and board members will have to work through in 2024? How can AI help business leaders at the highest levels solve some of these challenges as they navigate their organizations through unprecedented change? This episode explores some of the toughest questions executives have to address. Courtney Baker, David DeWolf, and Mohan Rao engage in a wide-ranging discussion that covers the deluge of data companies now have to sift through to find insights, the increasing difficulty of client retention in a world where choice is more abundant than ever, and the challenge of mining unstructured data for information and insights that lead to impact. Pete Buer also talks with Ingrid Curtis, President of Sparq, about how her company is using AI to drive customer satisfaction and client retention. This includes developing several internal, AI-powered tools that leverage the power of shared knowledge and experience from across their entire organization, rather than keeping those siloed in teams or individuals. All that plus Courtney and Pete cover the latest news, which includes layoffs from Google and Volkswagen integrating ChatGPT into its vehicles this year. To join the beta waitlist for Knownwell's first intelligent enterprise operating system, make sure to visit www.knownwell.com. AI Knowhow is brought to you by the team at Knownwell.

It's a brand new year and AI is only going to become more important to you and your business. How can you capitalize on the opportunities that AI affords while also negating the threats?  In this episode, Courtney Baker has an in-depth conversation with Knownwell's David DeWolf and Mohan Rao about the full spectrum of AI opportunities and threats. After that, Pete Buer speaks with Kastle Systems CEO Haniel Lynn about how to choose the right AI opportunities to pursue. And, of course, Courtney and Pete keep you up-to-date on all the latest news in business and AI. Take your free AI Readiness Assessment at https://knownwell.com/assessment. AI Knowhow is brought to you by the team at Knownwell. Visit www.knownwell.com to discover how we can help you harness the power of AI to boost profitability.

In this special episode, we're playing the entire conversation between Pete Buer and Christian Madsbjerg, author of the new book, Look: How to Pay Attention in a Distracted World. This is a perfect interview for this week between Christmas and New Year's Day as it asks us to think critically about both machines and humanity itself. What makes humans human in the first place? How does human philosophy shape our understanding of the world? What is the nature of machine intelligence? All of those questions and more are discussed in this engaging conversation.  Programming note:  There will be no new episode of AI Knowhow on January 1, 2024. We'll be back with a brand new episode on January 8.  Take your free AI Readiness Assessment at https://knownwell.com/assessment. AI Knowhow is brought to you by the team at Knownwell. Visit www.knownwell.com to discover how we can help you harness the power of AI to boost profitability.

As we enter the Age of AI, it's important to stop and a simple question: What does it actually mean to be human in a world of artificial intelligence? We attempt to provide some perspective on that very big idea. First, Courtney Baker speaks with David DeWolf and Mohan Rao about the human requirements for leadership and the ways in which human intelligence excels in a social world.  After that, Pete Buer speaks with Christian Madsbjerg about his new book, Look: How to Pay Attention in a Distracted World. Christian discusses the importance of attention and observation in human intelligence and questions the very concept of "machine intelligence".  Also, Courtney and Pete talk about all of the latest in AI news in business including an exploration of Calm using an AI-generated Jimmy Stewart voice on their app. Note: Next week's episode (released on Christmas) will be the entire conversation between Pete and this week's guest, Christian Madsbjerg. You'll definitely want to check that out. Take your free AI Readiness Assessment at https://knownwell.com/assessment. AI Knowhow is brought to you by the team at Knownwell. Visit www.knownwell.com to discover how we can help you harness the power of AI to boost profitability.

2023 has undoubtedly been a massive year for the advancement of AI. Technology giants from Amazon to Google to Microsoft are racing to unveil their AI products and features faster than the others. ChatGPT has more than 100 million users just over a year after being launched. With all that has happened in the last year in the AI space, what could 2024 have in store? That's the topic of conversation on this episode of AI Knowhow. Knownwell CEO David DeWolf and Courtney Baker forecast what they see as some likely scenarios for 2024 (and David even answers what he doesn't see coming in 2024). Steve Marcinuk, Co-Founder and GM of Intelligent Relations, joins Pete Buer to share his predictions around AI for 2024. Steve and his team have spent the last four years building an AI-powered product that helps companies get more out of their Marketing and PR efforts. Also, Courtney and Pete have the most important AI news for you this week. Take your free AI Readiness Assessment at https://knownwell.com/assessment. AI Knowhow is brought to you by the team at Knownwell. Visit www.knownwell.com to discover how we can help you harness the power of AI to boost profitability.