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Mind The Business: Small Business Success Stories
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Mind The Business: Small Business Success Stories

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Owning a small business can be one of the most rewarding and challenging things a person does. Amid an uncertain economy and ever-evolving consumer trends, there is a lot to figure out and navigate to ensure your business thrives. Join hosts Jannese Torres (Yo Quiero Dinero) and Austin Hankwitz (Rate of Return) as they connect with small business owners and hear their stories about managing the ups and downs of starting and growing a small business. Listen to "Mind the Business: Small Business Success Stories" and learn valuable lessons from their experiences that will guide you along the way through your own small business journey.
17 Episodes
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Congratulations, you’ve branched out into your own business and even found your first client or customer! Now what? As the orders come in, so do the invoices and payments. In this episode, hosts Austin and Jannese talk about the ins and outs of keeping organized books, tracking payments and keeping an eye on where your money is so you can make sure it’s working for you. Michael Behn, founder of Moshi Moshi Knife Sharpening, drops by to share his journey as an entrepreneur tracking payments going in and out as his business grows. Michael spent nearly a decade working nonstop in kitchens and restaurants before becoming his own boss with a successful knife-sharpening business. He explains the importance of staying on top of payments and invoices and keeping your enterprise as sharp as a blade.   Learn more about how QuickBooks can help you grow your business: QuickBooks.com QuickBooks for Solopreneurs   For a recap from this week’s episode visit: Episode 6 Recap with Michael Behn of Moshi Moshi Knife Sharpening.  Or learn more about this topic at this resource:  How to Collect Outstanding Payments: Best Practices for Small BusinessesSee omnystudio.com/listener for privacy information.
For small business owners, it’s important to celebrate every success, but it’s also important to remember that behind every accomplishment there are plenty of hardships, missteps, and valuable lessons. Going into business for yourself is not easy and often comes with economic ups and downs and hard-to-decipher tax codes - among many other challenges. That’s why persevering and learning how to adapt and overcome any problems that arise is so important for every entrepreneur. On this episode, Austin and Jannese talk about the hurdles they faced and unexpected problems that arose in the initial phases of launching their businesses. Entrepreneur Taylor Randal of Softpaw Vintage details her journey of starting a business and sticking through the challenges to find success, even when an unexpected tax bill threatened to derail her entire enterprise.    Learn more about how QuickBooks can help you grow your business: QuickBooks.com QuickBooks for Solopreneurs   For a recap from this week’s episode visit: Episode 5 Recap with Taylor Randal of Southpaw Vintage    Or learn more about this topic at this resource: 7 Cash flow problems & solutions for small businesses See omnystudio.com/listener for privacy information.
The definition of winning can be different for every business. For some, it’s high profits, for others, it’s brand building, and for a special type of business, it’s launching the success of a client. Hosts Jannese and Austin detail their experiences with leading clients to accomplish their goals, and how that translates into real rewards in the form of expanding networks, marketing potential, and more revenue. And founder of No Ifs PR, Sydney Holmes, talks about how she built her business around leading others to success. She’ll tell us how the performance of her clients directly feeds into the performance of her own company, how that increases the profitability of her own brand, and how to turn client success into your success.    Learn more about how QuickBooks can help you grow your business: QuickBooks.com QuickBooks for Solopreneurs   For a recap from this week’s episode check out: Episode 4 Recap with Sydney Holmes   Or learn more about this topic at this resource: 6 keys to successful client relationship managementSee omnystudio.com/listener for privacy information.
The lifeblood of a small business is its customers. Going the extra mile to provide easy payment methods and clear communication can mean the difference between a couple of sales, and a couple hundred. Jannese and Austin discuss what they love to encounter as customers patronizing a business, and the customer service strategies for their own endeavors. And Jordan Rose joins the conversation to talk about how she built her Etsy shop, Fresh Prints of SF, based on inclusivity and catering to demographics that are too often uncatered to. We’ll learn about the financial incentives to earning a customer’s trust and keeping them happy as you turn your target market into a community.     Learn more about how QuickBooks can help you grow your business: Quickbooks.com QuickBooks for Solopreneurs   For a recap from this week’s episode visit: Episode 3 Recap with Jordan Rose   Or learn more about this topic at this resource: How to Give Great Customer ServiceSee omnystudio.com/listener for privacy information.
Seeing your small business grow can be exciting, but staying on top of that growth can be difficult for a solopreneur or a small team. As demand increases, how do you keep dollars coming in and products and services going out without breaking your original business model? Unchecked expansion can lead to painful downsizing after the initial rush - which no entrepreneur wants to have to deal with. Hosts Jannese and Austin will be discussing effective small business scaling: growing your company steadily and sustainably. Daniel and Michael Jay of the LazyButtClub Clothing Company talk about their experience with doing just that. They run a small family-owned apparel line with a global audience on TikTok. They’ll tell us how they keep their lifestyle business going strong while maintaining a small team even as they service customers all over the world.    Learn more about how QuickBooks can help you grow your business: Quickbooks.com QuickBooks for Solopreneurs   For a recap from this week’s episode visit: Episode 2 Recap with Daniel and Michael Jay of The LazyButtClub Clothing Company   Or learn more about this topic at this resource:  How to Grow a BusinessSee omnystudio.com/listener for privacy information.
For many, starting a business starts with a spark of inspiration, an idea that you just can’t shake and grows from a “side hustle” to a full-time job. While navigating the transition from employee to self-employed can be exciting, it can also be filled with challenges and self-doubt. Hosts Austin and Jannese discuss those crucial first steps with our Season 2 premiere guest, Grace Wells. Grace is the founder of Grace Wells Photo and no stranger to the transition from working for a company to working for yourself. She shares her inspirational story of turning her ability to make creative videos for fun into a successful filmmaking and photography career.    Learn more about how QuickBooks can help you grow your business: Quickbooks.com QuickBooks for Solopreneurs   For a recap from this week’s episode visit:  Episode 1 Recap with Grace Wells   Or learn more about this topic at this resource:  Starting a Business   Or learn more about this topic at this resource:  https://quickbooks.intuit.com/r/starting-a-business/See omnystudio.com/listener for privacy information.
Your favorite podcast about the exciting journey of entrepreneurship is back for a second season! Join hosts Jannese Torres (Yo Quiero Dinero & Financially Lit!) and Austin Hankwitz (Rate of Return & Rich Habits) as they share more great stories from small business owners and entrepreneurs alike and guide you toward the best tools and resources to jumpstart your own business with the help of Intuit QuickBooks. Listen to new episodes featuring interviews with entrepreneurs from a wide array of backgrounds and across multiple different industries as they detail the challenges and rewards that come with owning your own business.   Learn more about how QuickBooks can help you grow your business: https://quickbooks.intuit.com/ https://quickbooks.intuit.com/get-money/    For more resources and insights on how to scale your business, visit:  https://quickbooks.intuit.com/r/growing-a-business/See omnystudio.com/listener for privacy information.
You have finally got your business in order and everything is running smoothly, so naturally you want to grow it. However, that may not be as simple as it sounds. The tools you used to survive won’t serve you as you attempt to thrive and you will likely need to make foundational changes in your organization to support the type of growth you wish to achieve. Chris Triebes, founder of The WC Social Club, joins us as he discusses the obstacles he faced while trying to create a sustainable indie rock company in his hometown of Chicago. Chris opens up about scaling from an independent concert promoter to a venue manager and talent buying entrepreneur.    Learn more about how QuickBooks can help you grow your business: https://quickbooks.intuit.com/ https://quickbooks.intuit.com/payroll/   For more resources and insights on how to scale your business, visit:  https://quickbooks.intuit.com/r/growing-a-business/   For key takeaways from this week’s episode, visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-8/See omnystudio.com/listener for privacy information.
By coming out of a pandemic and entering into a period of economic downpour, it has been a challenging time for many small businesses. Sometimes you have to adjust your plans during the ever changing economy. Co-founders of INI Sips and married couple, Gulaid and Davina Ismail share how their ideal plans of owning a local coffee shop changed after the spread of COVID-19 in 2020. They discuss how pivoting into e-commerce helped them salvage their business while also learning to grow in ways they never expected.    Learn more about how QuickBooks can help you keep your business thriving: https://quickbooks.intuit.com/accounting/reporting/ https://quickbooks.intuit.com/accounting/   For more insights on adapting to economic changes, visit:  https://quickbooks.intuit.com/r/running-a-business/what-is-stagflation/   For key takeaways from this week’s episode, visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-7/See omnystudio.com/listener for privacy information.
Being your own boss is amazing, but you also need to think about maintaining a good relationship with your employees. From handling payroll to creating a culture that encourages employee retention; there is so much that goes into being a good boss. Kevin Wong, co-founder of Lunar Hard Seltzer, joins us to discuss how he has managed to grow his two-man team into a growing business that actively hires in multiple cities.   Learn more about how QuickBooks can help you grow your business and manage employees: https://quickbooks.intuit.com/payroll/ https://quickbooks.intuit.com/time-tracking/   For more employee management resources and insights, visit: https://quickbooks.intuit.com/r/manage-employees/   For key takeaways from this week’s episode, visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-6/See omnystudio.com/listener for privacy information.
You’re the boss, but that doesn’t mean it’s all on you. Early on in your business journey you may find that you are assuming all the responsibilities in how your company operates. However, as you grow, it is important to learn how to delegate those responsibilities in order to ensure you can focus your efforts on what matters most. We speak to the influencer and creator of the app, Clara for Creators, Christen Nino de Guzman about how she learned to navigate work/life balance by using a combination of automated tools, contracted workers, and advice from other founders.   Learn more about how QuickBooks can help you run your business: https://quickbooks.intuit.com/payroll/ https://quickbooks.intuit.com/live/   For more insights around mitigating founder dependence, visit: https://quickbooks.intuit.com/r/manage-employees/expert-advice-on-mastering-the-art-of-delegation/   For key takeaways from this week’s episode, visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-5/See omnystudio.com/listener for privacy information.
As a new business, it may take a few years before you reach profitability, but that doesn’t mean you can’t quickly reach success. Using a mix of the marketing, financing, and money management tools discussed in earlier episodes, many small business owners can create very achievable benchmarks in their early stages that support the path to profits. Emily Doyle and Mei Kwok, founders of Dune Suncare, share with us some of the early decisions they made that helped their company experience substantial growth in their first three years.   Learn more about how QuickBooks can help you grow your business: https://quickbooks.intuit.com/accounting/ https://quickbooks.intuit.com/accounting/track-expenses/   For more insights around early stage company management, visit: https://quickbooks.intuit.com/r/financial-management/the-7-most-important-kpis-to-track-as-a-small-business/   For key takeaways from this week’s episode, visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-4/See omnystudio.com/listener for privacy information.
Congrats! You started making money from your business. Now how do you manage your finances so you don’t take any steps back? Hosts Austin and Jannese unpack the different types of business accounts and explain how to track your cash flow while determining which costs can be reduced. The hosts are later joined by Harlem Chocolate Factory founder, Jessica Spaulding who shares her story about how she learned to adjust her accounting processes to accommodate the success of her growing business. Learn more about how QuickBooks can help you manage your business: https://quickbooks.intuit.com/payments/manage-cash-flow/ https://quickbooks.intuit.com/payments/quickbooks-checking/   For more insights on cash flow and money management, visit:  https://quickbooks.intuit.com/r/cash-flow/what-is-cash-flow/   For key takeaways from this week’s episode, visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-3/See omnystudio.com/listener for privacy information.
Having a great product or service is just one part of having a successful business. You also need people to know about your business so that it becomes profitable. Hosts Jannese and Austin share how they effectively used social media to build their brands and explain different marketing strategies including loyalty/rewards programs, remarketing, SEO, one-to-one marketing, and email marketing.  Viral marketer Andrea Casanova joins the conversation to share her story of immigrating to the US and creating a marketing agency where she helps clients discover the best marketing strategy to take them to the next level. Learn more about how QuickBooks can help you start, grow, and market your business: https://quickbooks.intuit.com/ https://quickbooks.intuit.com/online/starting-up/ For more insights on marketing your small business, visit:  https://quickbooks.intuit.com/r/marketing/marketing-plan-examples-for-small-business-owners/ For key takeaways from this week’s episode, visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-2/ See omnystudio.com/listener for privacy information.
In business, you have to spend money to make money. But you also have to have money to spend it. Hosts Austin and Jannese discuss how to decide which type of funding makes sense for your small business and explain the differences between angel investors, VC funding, crowdfunding, small business loans, and grants. Later, Ami Kumordzie, founder of fintech company Sika Health, joins the show to share her empowering story of beating the odds as a Black woman who raised a $6.2M seed round from world-class investors during a pandemic. Learn more about how QuickBooks can help you start, grow, and fund your business: https://quickbooks.intuit.com/ https://quickbooks.intuit.com/capital/ For more insights on growing a new business visit: https://quickbooks.intuit.com/r/small-business-data/new-business-insights-2023/ For key takeaways from this week’s episode visit:  https://quickbooks.intuit.com/r/running-a-business/mind-the-business-episode-1/See omnystudio.com/listener for privacy information.
There is so much excitement around starting a business, but hardly any insight on what it truly takes to be your own boss. To help unpack the necessary tools you need to jumpstart your business, Intuit QuickBooks, in collaboration with iHeartRadio, is bringing you "Mind the Business: Small Business Success Stories" Every episode, join hosts Jannese Torres (Yo Quiero Dinero) and Austin Hankwitz (Rate of Return) as they interview business owners who will share their journey of trials and tribulations with entrepreneurship.See omnystudio.com/listener for privacy information.
We are live from the 2023 Intuit Innovation Summit. For this special live episode, Jannese and Austin are joined by EQ-certified business and leadership coach and solopreneur Mariela De La Mora. Discover how Mariela decided to go into business for herself and how she combats imposter syndrome while growing her business. Plus, hear the exciting news about season two of “Mind the Business: Small Business Success Stories.”  Learn more about how QuickBooks can help you grow your business: https://quickbooks.intuit.com/ https://quickbooks.intuit.com/get-money/ For more resources and insights on how to scale your business, visit:  https://quickbooks.intuit.com/r/growing-a-business/See omnystudio.com/listener for privacy information.
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