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Ultimate O.D. Nugget - Make Big Things Happen in Small Steps In this week's nugget it's all about how to make big things happen in a sustainable, bite-size way. Big things don't usually happen all at once. It's a step by step process. The key is to keep making those small steps. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
6 Ways To Make Sure You Are NOT a Commodity [Thanksgiving Episode] - E124 Highlights from this episode: Run Down: 6 Ways to Make Sure You Are NOT a Commodity (00:46) Office Talk: Dry Eye, Medical, & Hiring (17:53) In today's episode we are talking about what it takes to make sure your practice is not a commodity. There are 6 keys that I have found to make sure this is not you. You have more to give your patients than the other guy. Show it! Enjoy! (00:46) In our Office Talk today, we are talking about developing a dry eye center, taking on more of what I enjoy (medical) and the continuing saga of hiring. Quick tip on hiring: do NOT do interviews via Zoom. You will not get the full picture of the prospective staff member and there are critical things you will miss by not having them come in to speak with you. (17:53) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - Keep it Simple and Excel!  In this week's nugget it's all about the amazing way keeping things simple can maximize your efficiency and how focusing all your energy in one direction will help you go 10x farther than you could have otherwise. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Top Things To Consider When Making Staffing Decisions - E123 Highlights from this episode: Run Down: Top Things You Need to Consider When Making Staffing Decisions (00:46) Office Talk: Not being a commodity & doing what I enjoy! (17:53) In today's episode we are talking about what things you need to consider when setting up your staff (getting the right people on the bus and then in the right seats). Your staff will either be your practice's anchor or a sail. Don't let poor staff choices hold you back from focusing on the big things in your office. Doing this right will set you up for success and you'll have the ability to grow faster than you ever thought! Enjoy! (00:46) In our Office Talk today, we are talking about our journey on making sure our practice is not a commodity. There are things I have found over the past 2 years that have helped me grow immensely as a practitioner and save me from the burn out that was heading my way. (17:53) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - #1 Way to Not Become a Commodity In this week's nugget it's all about eye care becoming a commodity and the #1 way to keep that from happening to you and your practice (yes, there's a way to stop this from happening). Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Are You Filling This Critical Position with the Right Person? - E122 Run Down: Are You Filling This Critical Position with the Right Person? (00:41) Office Talk: Being Greedy & Striking While the Iron is Hot (19:54) In today's episode we are talking about quite possibly the most important position in your practice aside from the doctor... that is the front desk person that answers the phones. Is that hard to believe? It's true, my friends. This person is the tip of the spear as I like to say. This is not a position you want to put just anybody. This is the one that can make a patient one for life or never even schedule an appointment. We share some incredible stats on this in this episode that might make you rethink who you have being the first touch point for your practice. Enjoy! (00:41) In our Office Talk today, we are talking about the crazy times we are in. When things get tough (ie. the economy is down, inflation is up, staffing is a nightmare, etc.) a lot of practice owners take that as a sign to hunker down, keep their head low, and just survive. This is not the way to operate however if you plan on thriving, not just surviving. When others are pulling back, that might be the perfect time for you to throw yourself into it! Give this segment a listen to hear our thoughts on this. (19:54) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - Figure These Out and NEVER Change In this week's nugget it's all about the things in your practice that you NEVER change. What could that be you ask? Things like your office culture, how you handle problems, and how you treat your patients should be something that your patients can always count on no matter what else changes. Find the best way to do these things and let that remain constant. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Are You Following These Five Steps to a Great Office Culture? - E121 Highlights from this episode: Run Down: Are You Following These Five Steps to a Great Office Culture? (00:46) Office Talk: Delegation, Leadership, & Dry Eye (21:35) In today's episode we are talking about the 5 steps to creating a GREAT office culture. Are you doing these or are you stuck dealing with a situation where your team is not rowing together or even in the same direction? This episode is for you. Build an office culture that will keep your staff with you for decades and create an environment that everyone will thrive in. Enjoy! (00:46) In our Office Talk today, we are talking about the importance of delegation and leadership. This is critical for not only you as the doctor, but for your managers as well. We are also starting to really dig into the dry eye world and it is going great! We are having awesome staff buy-in and the patients are receptive and excited! (21:35) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - The Secret to "Selling" In this week's nugget it's all about "selling" and the secret to successfully getting your patients to listen to you without you feeling slimy. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Innovate Like a Boss by Stealing Like An Artist: Part 3 - E120 Highlights from this episode: Run Down: How to Market Like a Boss by Stealing Like An Artist: Part 3 (00:48) Office Talk: Motivation & Dry Eye (17:52) In today's episode we are continuing our talk about innovation and how to do it efficiently and effectively. I recently read a great book called Steal Like an Artist and this is part 3 of my recap. Plan on getting some powerful nuggets that will transform your practice. Enjoy! (00:48) In our Office Talk today, we are talking about the importance of motivation... not only for you but for your staff. We also dive into my new carrot I'm chasing: dry eye! (17:52) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - How Understanding the Dunning-Kruger Effect Can Help You Become An Expert  In this week's nugget it's all about the Dunning-Kruger Effect and how understanding it can help us push through the uninformed and overconfident area to become well informed and confident in a specialty subject. Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Innovate Like a Boss by Stealing Like an Artist: Part 2 - E119 Highlights from this episode: Run Down: How to Market Like a Boss by Stealing Like An Artist: Part 2 (00:41) Office Talk: Busy Practice & Keeping Morale Up (20:09) In today's episode we are continuing our talk about innovation and how to do it. I recently read a great book called Steal Like an Artist and this is part 2 of my  recap. Plan on getting some powerful nuggets that will transform your practice. Enjoy! (00:41) In our Office Talk today, we are talking about the craziness that always ensues after being out of the office for a few days. We are booked out with patients that couldn't get in last week and it snowballs from there. PLUS, we had a new staff member who got jury duty and is now unexpectedly out for that as well. Hear how we handle it all and how we keep morale up for the remaining staff when things get nuts like this. (20:09) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - Forging Ahead! In this week's nugget it's all about progression and forging ahead in our industry. Ten years ago OCT was just getting going and there have been countless technological leaps in other specialities from myopia management to dry eye. Let's ride the wave and see where it takes us! Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Innovate Like a Boss by Stealing Like An Artist: Part 1 - E118  Highlights from this episode:  Run Down: How to Market Like a Boss by Stealing Like An Artist (00:43)  Office Talk: Expo West Recap & Rejuvenation (24:54)  In today's episode we are talking all about innovation and how to do it. I recently read a great book called Steal Like an Artist and we are going to recap it and pull out some powerful nuggets that will transform your practice. Enjoy! (00:43)  In our Office Talk today, we are talking about my recent trip to Vision Expo West. This is one of my favorite meetings to go to as I always seem to come back with some new idea for the office. So many of the big changes I’ve made to the practice have come as a result of something I took away from these few days and this year was no exception!  (24:54)  Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - Utilizing the Dunning Kreuger Effect  In this week's nugget it's all about the Dunning Kreuger Effect and how to power through it to reach success in a new venture. It's easy to get lost and quit when you hit the murky middle, but trust me, there is a light at the end of the tunnel. You just need to keep going and learning! Enjoy! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
5 Wins That Your Office Needs - E117 Highlights from this episode: Run Down: 5 Wins That Your Office Needs (01:01) In today's episode we are talking about the big wins you need to have in your practice. You want to celebrate the good and use those big things to motivate and move forward. This requires a big picture look at your practice... a 30,000 foot perspective if you will. (01:01) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - RELAX In this week's nugget it's all about RELAXING! Not letting yourself get too high or too low is key to maintaining your mental health and avoiding burnout. If you focus on only one thing this week, let it be that.  Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Are You Falling Victim to the Sunk Cost Fallacy? - E116 Highlights from this episode: Are You Falling Victim to the Sunk Cost Fallacy? (00:42) Office Talk: Interviewing (17:50) In today's episode we are talking all about the Sunk Cost Fallacy. There are a million and one places where this pops up in our day to day lives but one place it can really affect you is in your practice. So many times we are tempted to hang on to a staff member because we've already put so much time, effort, and energy into training them, working with them to be better, etc. and even though we aren't seeing any significant change, it's hard to actually cut ties and get rid of them because we feel like we are throwing away everything that has been spent thus far. That is the wrong way to go about it my friends! Listen in to this segment and I'll break it down for you. Enjoy! (00:42) In our Office Talk today, we are talking about interviews. I have found that in terms of effort, energy, etc. an interviewee will never be better than on their interview day. That is their time to convince you to hire them so they are pulling out all the stops. So, make sure you take that into account when you are making hiring decisions and if that is one of the things that is lacking, maybe they are not the right person for your practice.  (17:50) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Ultimate O.D. Nugget - Words of Wisdom in Hiring In this week's nugget it's all about hiring. There are some keys to success we will share and in this hiring climate, we need all the help we can get! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
Top 6 Traits You Need to Be a Successful Private Practice Owner: Part 2 - E115 Highlights from this episode: Top 6 Keys to Being a Private Practice Owner: Part 2 (00:47) Office Talk: Setting Your Margins & Upping Your Prices (18:48) In today's episode, we are wrapping up last weeks episode about what it takes to be a SUCCESSFUL private practice owner. It's not for everyone and that's okay. It is also unlikely that you will ever feel like you have all of these things figured out completely but, if you are contemplating going out on your own, these are some important things to consider when making the decision. Hopefully this list gives you an idea of the areas you are going to be challenged the most in and allow you to go into it with eyes wide open. Enjoy! (00:47) In our Office Talk today, we are talking about margins and raising you prices. I had an enlightening conversation with a friend who also owns his own business (in a different profession) and we talked about how his employees make the salaries they do. The answer is, it's built into the price they charge! Let's explore just how we can do that in our practices. (18:48) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
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