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This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.
70 Episodes
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How can city leaders tackle the inequities of infrastructure built in the past? In this episode, Mayor Quinton Lucas joins host Jeremy Goldberg to talk about the legacy of U.S. Highway 71 in Kansas City, a divided community, and how he is using the U. S.’s infrastructure bill to build more equitable infrastructure. Jeremy Goldberg | LinkedIn Mayor Quinton Lucas | Site | Twitter Bipartisan Infrastructure Law (Infrastructure Investment and Jobs Act) Microsoft Public Sector Center of Expertise
In this episode host Olivia Neal passes the baton to Jeremy Goldberg, the Worldwide Director for Critical Infrastructure at Microsoft, as he launches a group of episodes that will dive deep into the future of infrastructure. Goldberg explains why this is an important topic and what you can expect to hear in this miniseries. Stay tuned for the first episode of Future of Infrastructure in this feed! Olivia Neal | LinkedIn Jeremy Goldberg | LinkedIn Microsoft Public Sector Center of Expertise
Joe Whittinghill is the Chief Learning Officer at Microsoft, where having a growth mindset is at the heart of the organization’s culture, and key to its success. He joins host Olivia Neal to share his lessons in building a learning culture across 220,000 employees, based in 115 different countries. Joe shares practical insights as well as perspectives on the neuroscience of learning and the role of AI, to help us keep up to date at a time when pace of change has never been quicker. Click here for transcript of this episode. Click here for the corresponding blog post for this episode. Olivia Neal [host] | LinkedIn Joe Whittinghill [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.
Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians. In this episode she joins host Olivia Neal to discuss foundational data platform approaches, responsible use of AI, and how she’s building data literacy right across the organization. Click here for transcript of this episode. Click here for the corresponding blog post for this episode. Olivia Neal [host] | LinkedIn Ima Okonny [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.
Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He began building his expertise in military communications early in his career, and this developed through roles which took him around the world, including NATO communications, peacekeeping operations in Bosnia, and communications for the US in the Pacific. Lt. Gen. Lynn joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field. Click here for transcript of this episode. AT Ball [host] | LinkedIn Lt. Gen. Alan Lynn (Ret.) [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. Click here for additional links and information on this episode with Lt. Gen. Alan Lynn (Ret.). Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.
Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil, and he has led his team to be early and enthusiastic adopters of Gen AI. The Court of Accounts oversees government spending of over $100bn, for the State which has a population of 44 million. It is critical that the people of São Paulo can trust how public funds are being used, and the Court of Accounts play a core role in ensuring this happens. In this episode, Fabio talks with host Olivia Neal to explore how using Gen AI has enabled them to actively improve how public funds are overseen and managed. Click here for more information on the Court of Accounts, São Paulo. Click here for transcript of this episode. Olivia Neal [host] | LinkedIn Fabio Correa Xavier [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. Click here for additional links and information on this episode with Fabio Correa Xavier. Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.
1 As the former CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He talks with host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people. Click here for more information about the City of Kelowna and their conversation. Click here for transcript of this episode. Olivia Neal [host] | LinkedIn Jazz Pabla [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/.
Rich Corbridge is the Chief Digital and Information Officer for the UK’s Department for Work and Pensions (DWP), the UK’s biggest public service department with 100,000 employees, serving 20 million customers. Rich joins host Olivia Neal to discuss how DWP has been embedding approaches to accessibility, including by partnering with Microsoft to build the accessibility skills of their employees, which in turn helps them to support jobseekers with disabilities to better use technology in gaining and retaining employment in an increasingly digital workplace. Click here for transcript of this episode. Olivia Neal [host] | LinkedIn Rich Corbridge [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Join the Microsoft Ability Summit to learn more about how the newest tech can bridge the accessibility divide. Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts.
Join host Olivia Neal as she meets Mary Odile Longard, the CEO of i-CITY. Marie Odile shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work on citizens and employees, as well as her lessons for others. Click here for transcript of this episode. Olivia Neal [host] | LinkedIn Marie Odile Lognard [guest] | LinkedIn Learn more about I-CITY and BRUCE on their website: Home | i-CITY (brucity.be) Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts.
Robyn Scott, the CEO and Co-founder of Apolitical joins host Olivia Neal as they discuss the findings of a new report on generative AI in the public sector. Using examples from Japan, Canada and Portugal, they explore the potential for generative AI to transform government operations. Robyn shares the lessons other public sector organizations can learn from these leading examples, and the ‘balance towards optimism’ of public servants. Click here for transcript of this episode. Olivia Neal [host] | LinkedIn Robyn Scott [guest] | LinkedIn Read the report: Transforming Public Sector Services using Generative AI Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Apolitical Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts/
In this episode, guest host AT Ball interviews General Bob Brown, President of Association of the United States Army (AUSA), exploring the evolving role of digital tech in defense. The conversation emphasizes the impact of technologies like AI, cloud solutions, and collaboration across sectors. General Brown highlights the need for talent development and education, emphasizing AUSA's role in navigating the shift to a more digitally-driven military landscape. The episode provides valuable perspectives on the intersection of technology, security, and collaboration in the defense sector, offering a glimpse into the future of digital transformation in the public sector. Click here for transcript of this episode. AT Ball [guest host] LinkedIn Olivia Neal [host] | LinkedIn AUSA Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
Jonathan Cassar, the Chief Technology Officer and Head of Information Security at the Malta Information Technology Agency (MITA), provides insights into global cybersecurity trends and their implications for the public sector. He discusses strategies to bolster cybersecurity in government and critical infrastructure, approaches to tackling the cybersecurity talent shortage, the integration of human expertise with technology to combat threats effectively, and best practices for automating security operations in government. Olivia Neal [host] | LinkedIn Alvaro Vitta | LinkedIn Jonathan Cassar | LinkedIn MITA Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
Sami Khoury is the Head of the Canadian Government’s Centre for Cyber Security. As Canada’s technical authority on cyber security, the team use their expertise to keep safe the information and systems that Canadians rely on, to protect and defend the country’s cyber assets and to lead Canada’s federal response to cybersecurity events. Olivia Neal [host] | LinkedIn Alvaro Vitta | LinkedIn Sami Khoury | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
Cybersecurity stands at the forefront of global concerns in a dynamic realm where technology constantly evolves. Recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Microsoft CVP of Customer Security and Trust at Microsoft, delve into the cybersecurity insights gleaned from the 2023 Microsoft Digital Defense Report (MDDR) and the pressing need for collaboration between public sectors and private industries to navigate this evolving landscape effectively. Olivia Neal [host] | LinkedIn Alvaro Vitta Alvaro Vitta | LinkedIn Tom Burt Tom Burt | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
India's digital transformation journey has relied on the power of strategic thinking, collaboration, and innovative solutions. Microsoft Digital ID lead Colleen Elliott and Dr. Pramod Varma, an expert in the field of digital public infrastructure and former Chief Architect of India’s Aadhar digital identity program, explore how India overcame significant challenges to pave the way for a thriving digital ecosystem and its digital identity program that has successfully covered more than 1.3 billion people. Click here for transcript of this episode. Olivia Neal [host] | LinkedIn Colleen Elliott [guest host] | LinkedIn Dr. Pramod Varma [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
Join guest host Colleen Elliott as she engages in a compelling conversation with Dr. Joseph Atick, Executive Chairman of ID4Africa. Together, they delve into the impactful work of ID4Africa, a pioneering movement dedicated to propelling digital identity adoption across the African continent. Explore their insights into the evolving landscape of identity in the age of digital innovation and its promising future. Olivia Neal [host] | LinkedIn Colleen Elliott [guest host] | LinkedIn Dr. Joseph Atick [guest] | LinkedIn ID4Africa Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
In this episode, host Olivia Neal talks with Dr. Sheila LeBlanc, Associate Vice President for Continuing Education at the University of Calgary. They explore the role of lifelong learning, how demands from students and local businesses are changing, and ways in which using data can improve student success. Olivia Neal [host] | LinkedIn Dr. Sheila LeBlanc [guest] | LinkedIn University of Calgary Continuing Education Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
Washington State is leading the way in using new technologies to engage students and build digital skills. In this episode, host Olivia Neal talks to Superintendent Chris Reykdal to learn how they have adopted programs like ‘Coding in Minecraft’ to build interest and excitement, and to develop the foundations for students’ future success. Olivia Neal [host] | LinkedIn Chris Reykdal [guest] | LinkedIn Washington Office of Superintendent of Public Instruction Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
In this episode, host Olivia Neal talks with Geoff Connell, the Chief Digital Officer for Norfolk County Council. He shares successful approaches for training and upskilling employees, building digital skillsets, and getting the most from your investment in technology. Olivia Neal [host] | LinkedIn Geoff Connell [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes. Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts.
In this episode, host Olivia Neal speaks with Ian Bell, CEO of the UK’s Police Digital Service. He offers an inside look into the role of the Police Digital Service and how it is harnessing the power of digital, data, and technology to enable UK policing to better protect the communities it serves. Olivia Neal [host] | LinkedIn Ian Bell [guest] | LinkedIn Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts
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