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Join us on the Smart Home Surgery podcast as we delve into the world of smart home technology. We bring you interviews with industry leaders, peers and influencers to give you a behind-the-scenes look at the people and businesses shaping this exciting field. Expect honest and open discussions on hot topics and the latest trends, without any bias towards specific brands or industry groups. Tune in for a fresh perspective on the smart home industry
19 Episodes
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🎉🎬🎙️ Farewell, Season 2! It's time to say goodbye with a bang! 💥 In the final episode, "Building and Selling a brand," we've got the dynamic duo of Colin Urie from Gallo acoustics and Dave Wilson of Dizztribution taking center stage! 🤩 Picture this: A podcast road trip to Glasgow, filled with laughter, banter, and some good ol' Scottish accents! 🏴 Who knew entrepreneurs could be so entertaining? 😂 Colin, the mastermind behind the brand that got gobbled up by the Pulseight Group, and Dav...
🎧 Join us for an exciting episode of 'Tech Talk Insights' as we sit down with Amanda Wildman, the dynamic owner of TruMedia, an integration company based in Michigan, and a respected Director on the CEDIA board. 🏠💡 🗣️ Amanda's extensive involvement across the industry makes her the perfect guest to discuss everything community-related in this podcast. She is a well-known figure throughout the CEDIA community, admired and respected by all. 🤝 🚀 In our candid conversation, we address the chall...
Contact the Smart Home Surgery Send us a DM on Instagram @smarthomees Email us at media@smarthomee.co.uk Thanks for listening & see you on the next episode
Creating Compelling Content for Personal and Business Branding Host: Benjamin DaviesGuest: David Fell (Media Partner, ex-integrator) and Mr. George Fuet (Former Head of Media Production for Pulse Cinemas, currently on a year away in Australia)In this episode, we dive into valuable tips for creating engaging content that enhances your personal or business brand. Here's a summary of the key points discussed: Understanding Your Audience:Before creating content, it's crucial to understand y...
We explore subcontracting within the industry with Matthew Smith and Joni Schaffer… both who have built custom install businesses and now offer help to other integrators new and old in the industry Contact the Smart Home Surgery Send us a DM on Instagram @smarthomees Email us at media@smarthomee.co.uk Thanks for listening & see you on the next episode
In this episode of the podcast, we delve into the world of smart home integrators and the dirty tactics that exist between competitors. Our guest, Tom Dellicompagni, is a seasoned smart home professional with over 20 years of experience in the industry. He shares his insights and experiences on the cutthroat competition in the industry, including tactics such as badmouthing competitors, stealing clients, and discounting projects to win work. Tom reveals how some competitors resort to unethi...
In episode 6 of our 2nd series, we talk "events and relationships," we had the pleasure of welcoming the illustrious James Ratcliffe, a true industry titan in the world of custom install. As if that weren't impressive enough, James has also recently taken on the prestigious role of Cedia board director. With his vast experience and expertise, he shared with us some invaluable insights into hosting events for both interior designers and clients, as well as the art of cultivating meaningful, lo...
Get ready to dive deep into the industry secrets that only the time served can unveil. Join us as we bring you the latest episode of our podcast, where we expose the brand and distributors' dealer tactics and the art of "faking it before you make it." This conversation is not for the faint-hearted, so buckle up for some honest insights and colourful language! 🌈🌈 🎧 In this episode, we have the pleasure of welcoming back our podcast favourite, Liam McLaughlin, alongside the new guest to our po...
Joined my Howard and Dr Terry we dive deeper into the way we manage our mental health Contact the Smart Home Surgery Send us a DM on Instagram @smarthomees Email us at media@smarthomee.co.uk Thanks for listening & see you on the next episode
Should engineering standards matter to integrators? Either we’re retailers who sell a range of products, or we’re home technology professionals who sell standards. This episode is about how engineering standards can boost your sales, help you make educated compromises, and manage client expectations. We’ll debate whether engineering standards should matter to integrators. “If you go to an architect, they don't sell bricks. If you go to a surgeon, you are asking for expertise. If you go ...
Is the Customer Always Right? You’re probably no stranger to angry customers. But, how do you protect yourself in these tricky situations? In this episode, we talk about how to keep your customers happy without turning your business into a charity. I’m joined by Benjamin Pratt from B Electrical. Welcome to season 2! What we discussed (00:00) Season 2 (and personal thoughts)! (04:46) Is the customer always right? (06:49) How referrals get messy (client story) (13:50) The right ...
The Cost of Not Partnering With Specialists Partnering with specialists cost you some of your margin. But, a £500,000 law suit will cost more. In today’s episode, we talk about when it’s worth partnering with a specialist, the cost of not partnering with one, and the benefits of partnership. We’re joined by John Christenson and Rob Rathbone who are both specialist security installers. “By getting a specialist contractor in, you might be able to not be in prison” What we discussed ...
A CEDIA member and a non-CEDIA member debate whether CEDIA membership is worth it for your business. You’ll hear both sides of the story so that you can carefully consider whether being a CEDIA member will produce a lucrative return on investment. Investing in CEDIA is more of a time investment than it is a financial investment, and as installers, our most valuable asset is our time. So, will investing time in CEDIA bring value to your business? We also discuss how CEDIA can improve i...
How this installer gets 75% of his clients from social media 4 years ago Dan Clerkin didn’t have a social media presence, 3 years ago he started getting serious leads from it, today 75% of his business comes from social media. Dan is one of the few people in the home installation business with a strong social media presence. In this episode, he shares advice, insights, and tips that got him where he is today. Dan Clerkin is the Managing Director of Airwave Audio and Vision Limited.&...
Why aren't there any smart home regulations? Lots of people mistakenly think that starting a service business is easy. They prematurely quit their job and start becoming self-employed with no real plan. Benjamin Pratt and I explore how this affects the quality of installations out there in the market. We discuss experience over qualifications, how having boundaries can help you scale your business and maintain your mental health, the power of saying no, and whether or not the smart home ind...
WE TALK ABOUT PRIORITISING MENTAL HEALTH IN YOUR INSTALLATION BUSINESS, NO MATTER WHAT THE TRADE WITH HOWARD SMITH From electrician to rehab center owner Howard Smith went from 3rd-year apprentice directly to self-employed electrician, but it wasn’t a straight path. Along the way he lost his best friend and became a recovering alcoholic. This is the story of how, through it all, his personal and professional growth became intertwined. We discuss how no one taught him how to run a ...
Becoming the best custom installer has very little to do with your custom installation skills, anyone can learn to be an engineer. In fact, starting your career outside the custom installation and smart home space can give you an edge. Louise and John both had careers outside the space, Louise was a civil servant and John took on so many varied roles including house flipper and black cab driver before they became two of the most helpful people in our industry. In this episode, I speak...
Are your dealers quietly breaking up with you because you’re turning them off without even knowing it. We explore what really motivates brand loyalty in the smart home space. We chat about aftercare, accessible tech support, and what distributors and manufacturers of smart home tech consistently get wrong about retaining their customers. Liam Mclaughlin, Director of Progressive Home Technologies, joins me (Benjamin Davies) for this episode. “You've got to operate like Ferrari or Rol...
Let me introduce myself, I'm Ben Davies once upon a time I knew nothing, now I know something. I'm here to help you navigate the world that is Smart Home Integration, we want to discover the journey business owners have taken into this space and how to take the leap yourself. We'll lay it all on the table and hopefully we can all learn along the way. This Podcast is not created for anyone but you the tradesman/integrator! its the real talk/chat we have at the shows and bar...
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