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The AI in Business Podcast

The AI in Business Podcast

Author: Daniel Faggella

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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI.

Each week, Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives from Fortune 500 firms and unicorn startups - to uncover trends, use-cases, and best practices for practical AI adoption.

Subscribe to Emerj's weekly AI newsletter by downloading our "Beginning with AI" PDF guide: https://emerj.com/beg1
826 Episodes
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Today’s guest is Jeff Otto, CMO of Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff explains the ethical and business dilemmas surrounding chargebacks in online retail – particularly those for first-party fraud. Throughout their conversation, Jeff pulls from Riskified research and surveys with merchants across the globe to illustrate the enormity of the problem and why both chargebacks and first-party fraud are on the increase. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Dr. Milind Sawant, Founder and Lead of the AI/ML & DFSS Centre of Excellence at Siemens Healthineers. Dr. Sawant joins us in today’s program to talk about the top impediments to developing and deploying AI in any organization and avoiding the typical mistakes that life sciences and healthcare firms tend to make in the process. Later in the program, Dr. Sawant talks about the enormous changes that AI capabilities are bringing to diagnostics workflows and what the future of these industries will look like as these changes become more commonplace. This episode is sponsored by iMerit. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Ranjan Sinha, IBM Fellow, Vice President and Chief Technology Officer of WatsonX and IBM Research AI. Ranjan joins us on today’s program to discuss driving responsible AI and data governance practices through corporate operations. Throughout the episode, Ranjan highlights challenges and novel approaches for operationalizing AI with confidence and trust, emphasizing the importance of end-to-end lifecycle tracking, automated processes, and scalability. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Edwin Pahk, Senior Vice President of Customer Success and Customer Pre-sales at Aquant. Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Edwin joins us on today’s show to talk about how AI can help service industries retain their organizational knowledge – or tribal knowledge, as it gets called – in the face of turnover and other expertise challenges. Throughout the episode, Edwin emphasizes the importance of personalization on both sides of B2B workflows and how these same tools can often enhance the work-life experiences of subject matter experts across workflows. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Hossein Zahed, Senior Director of Data Science and Machine Learning at Capital One. Hossein joins us on today’s program to talk about the value that financial leaders tend to misplace in emerging generative AI systems. Where many managers place too much stock in customer-facing applications, Hossein insists it’s ‘behind the curtain’ that the true ROI of generative AI can be found. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Today’s guests are Tom Hayes and Gareth Dabbs, Senior Director of Product Strategy & Commercialization and Global Technology Product Strategy Lead at IQVIA, respectively. In today’s episode, they come to share two use cases helping to drive quality patient experiences between healthcare and insurance workflows. The first focuses on optimizing omnichannel marketing for compliance. The second use case centers on building trust and value in caretaker support systems through personalized insights. If you’ve enjoyed or benefited from some of the insights in this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Today’s guest is Carm Taglienti, Chief Data Officer at Insight, a leading IT solutions provider that specializes in streamlining enterprise data infrastructure. Carm joins us on today’s program to advise business leaders across industries on best strategies for AI adoption teams in picking the right tools and technological approaches for driving digital transformation across the enterprise. Throughout the episode, Carm details at length the features and ingredients of robust systems focused on serving organizational goals efficiently. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Aman Thind, Chief Architect at State Street. He joins us in the program today to talk about practical applications of AI across asset management workflows and what advanced generative technologies will mean for the sector in the long term. Throughout the program, Aman makes a finer point about the possibilities for content generation, administration, and data governance as these technologies advance in the coming years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo returns to the program with Emerj CEO and Head of Research Daniel Faggella for the second in a special two-part conversation on the challenge for software developers as generative AI drives greater heights in computing power and enterprise infrastructure. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Jason Aubee, Senior Vice President of Sales at TechSee. TechSee is a software company that develops visually-driven solutions for customer experience workflows. Jason joins us on the program to talk about the value that can be unlocked in call centers and other service environments when we move away from audio-exclusive communication channels. Later in the program, he explains at length the wealth of data and customer insights that these approaches can unlock. This episode is sponsored by TechSee. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Ryann Foelker, Strategy Director at American Family Insurance Group. American Family Insurance Group is a private mutual company that provides property, casualty, auto, commercial, life, and health insurance. They also offer homeowners coverage and retirement planning products. Ryann joins Emerj CEO and Head of Research Daniel Faggella for a wide-ranging conversation covering AI adoption throughout the insurance industry. Together, the pair peruse potential use cases and the importance of a cross-functional team with deep industry expertise to drive successful AI solutions. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Anand Babu Periasamy, Co-founder & Co-CEO of MinIO, Inc. MinIO is a software company that develops High-Performance Object Storage systems that are API compatible with the Amazon S3 cloud storage service. Anand joins us on today’s podcast to discuss opportunities for IT and infrastructure leaders to scale AI across the enterprise. Throughout the episode, Anand explains at length what he sees as the critical ingredients for ensuring sustainable growth in infrastructure systems and the advantages of object storage regardless of industrial sector. This episode is sponsored by MinIO. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Today’s guest is Steve Astorino, General Manager of Product Development, Data, AI & Sustainability and Canada Lab Director at IBM. Steve returns to the program to discuss the biggest challenges in establishing ethical AI practices from an infrastructure standpoint. Throughout the episode, He offers advice to leaders across industries for winning executive buy-in for responsible AI practices. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Today’s guest is Alan Boehme, Former Chief Technology Officer at H&M. Alan has also served at a number of Fortune 500 companies, assisting them through their digital transformations, including Coca-Cola and Procter & Gamble. Alan returns to the program today to discuss his pet peeves regarding the ‘Enterprise Deep State’ – or what he sees as those forces inside the modern-day American corporation that enforces a status quo that will always keep an organization from its true innovative potential. Later, he explains why AI capabilities will help reveal the ‘deep state’ inside every organization, hopefully rendering them a permanent place in the history books. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo joins Emerj CEO and Head of Research Daniel Faggella for the first in a special two-part conversation on the challenge for software developers as GenAI drives greater heights in computing power and enterprise infrastructure. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Today’s guest is Julie Winkler, Chief Commercial Officer of the CME Group. CME Group is a Chicago-based financial services firm that operates derivative exchanges including the Chicago Mercantile Exchange and Chicago Board of Trade. Julie joins Emerj CEO and Head of Research Daniel Faggella on today’s program to pull apart new trends in AI adoption for financial services with a focus on data and security challenges. Later in the program, she offers strategic advice on prioritizing different AI initiatives in the enterprise and subsequent lessons for leadership. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Today’s guest is Matt Berseth, Co-founder and Chief Information Officer of NLP Logix. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Matt joins us on today’s program to talk about the last decade in AI development and how natural language processing became such a central driver of adoption for so many industries over that period. This episode is sponsored by NLP Logix. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.
Today’s guest is Bill Armstrong, Chief Innovation Officer at Moss Adams. Moss Adams is one of the 15 largest public accounting firms in the US, providing accounting, tax, and consulting services to public and private middle-market enterprises across industries. Bill joins Emerj Senior Editor Matthew DeMello on today’s program to discuss the impact of AI on hiring practices and what the future of human resources departments will look like as these technologies become more commonplace in every kind of enterprise. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.
Today’s guests are Arkestro Founder & Chief Strategy Officer Edmund Zagorin and Johnson & Johnson Chief Procurement Officer Len DeCandia. Arkestro is an AI-driven startup in the procurement space with broad partnerships across the automotive, construction, and manufacturing sectors, including Johnson & Johnson and Koch Industries. Together, the two discuss procurement from a distinct leadership perspective and the broad range of challenges, from keeping talent ahead of scaling to the post-pandemic realities of recovering supply chains. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Today’s guest is Chris Helsel, Senior Vice President of Global Operations and Chief Technology Officer at The Goodyear Tire & Rubber Company. Despite the disparity in the predictions about self-driving cars that were made a decade ago, the era of automated transportation is close at hand. Chris joins the podcast today to discuss the enormous implications of the transition for numerous industries, from consumer goods to manufacturing and retail, and every industry that touches on transportation. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.
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Nikhil Parmar

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Zazzy Jan

good

Oct 22nd
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Tracey Drake

Congratulations to Dan on his patience in this episode, with a completely uncooperative guest. Not worth the time.

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