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The Fraud Boxer Podcast

Author: Jordan Harris

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Jordan Harris from Fraud Boxer brings you interviews and conversations with interesting individuals in the fraud and payments industry. Topics range from fraud prevention industry and trends, payment industry updates, management styles, and much more! A direct-style podcast with no fluff or 20-minute tangents, just straight useful content for my peers in the industry to get useful information to make their days easier.
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In this thrilling episode, Dajana returns with a riveting tale of deception and triumph. She shares how she outsmarted a modern-day scammer posing as a prince, who targeted a vulnerable elderly widow. With over two decades of experience in fraud prevention, Dajana took on the scammer head-on, regaining control of the widow’s compromised social media accounts and reclaiming lost funds. This episode not only explores the intricate methods used by scammers but also highlights the emotional and psychological tactics they employ to exploit their victims. Tune in to learn how Dajana’s expertise and quick action brought justice and underscored the critical need for vigilance in our digital interactions.   --------- Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! Use my link to skip the waitlist :https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25
Now that everyone is back and hopefully recovered from their bout of Norovirus sit down with Jordan and Jeannie recap the most recent MRC conference in Vegas in March 2024! We talk all the learning, networking, and partying from the our industries biggest show! ---------- Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25
This episode is a deep dive into the world of podcasting, especially within the fraud prevention community. Our conversation reveals the passion, learning curves, and the communal aspect of sharing knowledge through this medium. We touch on the importance of audio quality, the surprises in learning from guests, and the realization that the fraud prevention community is keen on sharing and learning from each other. It's inspiring to see professionals from the same industry supporting one another and promoting a culture of continuous learning and collaboration. Ivan's journey, from being apprehensive about starting his podcast to embracing the process and learning from his guests, highlights the personal growth and community building that can come from sharing one's experiences and insights. Their dialogue underscores the idea that in the evolving landscape of fraud prevention, there's always something new to learn, and sharing those insights through podcasts enriches the entire community. Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25
Today Jordan finally sits down with Soups Ranjan, co-founder and CEO of Sardine! We talk about Sardine, its products, and the challenges in the fraud and compliance space. We jump into the professional journey of Soups, providing insights into his background and the proactive measures taken by the company to tackle various fraud-related issues. The discussion covers a wide range of topics, including the rise of digital payment fraud, the growing trend of affiliate marketing scams, and the impact of the pandemic on fraud patterns.   Key highlights include the differentiation between machine learning and gen AI, the emerging fraud challenges faced by omnichannel merchants entering the digital world, and the need to consolidate fraud and compliance providers. The speakers also address the importance of collaboration and knowledge-sharing within the fraud prevention community, emphasizing the value of learning from one another's experiences. Throughout the conversation, there is an underlying theme of innovation and adaptability in response to evolving fraud tactics. The use of advanced technologies such as AI and machine learning is highlighted as a crucial tool in addressing increasingly sophisticated forms of fraud.   Soups Ranjan - https://www.linkedin.com/in/soupsranjan/   Big thanks to his company Sardine for sponsoring Fraud Boxer all of Q1 and we are so happy to share their story and for making all of the episodes this quarter possible! Please visit www.sardine.ai to learn more about how they do all the things we discussed in this episode! 
In this episode, I sit down with Tracy Brown from the Merchant Risk Council to discuss practical tips for maximizing the MRC conference experience this March! Discover why the MRC conference is the industry's Superb Owl 😉, and why fraud prevention and payments professionals flock to the flagship Vegas event. From engaging with peers to navigating regulatory pressures, Tracy shares valuable insights on staying informed and building relationships within the industry. But it's not all business at the MRC conference! Tracy and I also uncover the social side of the event, from strategic dinner invites to networking receptions and parties. Learn how balancing work and social elements enhances the conference experience and fosters meaningful connections. With quotes like "The best way to understand policies is to engage in data-driven discussions about best practices," and "Don't underestimate the power of partnerships," this conversation offers actionable advice for industry professionals and highlights the importance of collaboration and knowledge sharing. Whether you're a seasoned industry veteran or a newcomer, this podcast provides valuable insights into navigating and getting the most from your conference! 🎙️ --------------- Big thank you to Sardine for making this episode possible. It's good to have a fraud squad on your side and with them you get the best fraud squad around!  Please visit ⁠www.sardine.ai⁠ to learn how they can help you with any problem from KYC, onboarding, AML, and of course credit card fraud prevention with their over 4,000 signals! 
Justin Soong from Authsignal is back to dive deeper into passkeys! Passkeys are the key to the passwordless future and we'll dive into how that can be. From changing your user base to passkeys to new authentication types using passkeys we cover a lot of really cool ground here. Authentication nirvana is in reach! --------------- Big thank you to Sardine for making this episode possible. It's good to have a fraud squad on your side and with them you get the best fraud squad around!  Please visit ⁠www.sardine.ai⁠ to learn how they can help you with any problem from KYC, onboarding, AML, and of course credit card fraud prevention with their over 4,000 signals! 
Today Shawn Kelley, co-founder and CEO of Disputed.ai joins us as we explore the new world of chargebacks and representments. Shawn shares insights honed from his experience at Seat Geek and how that time lead him to creating his own company to fight the way he wanted to fight. He highlights the importance of personalized solutions for merchants and the delicate balance between automation and human intelligence. From navigating issuer preferences to crafting proactive strategies, Shawn and Jordan delve into the evolving landscape of chargeback management, emphasizing the need for collaboration and adaptation in an ever-changing industry. www.Disputed.ai https://www.linkedin.com/in/shawnkelley/ ---------------- Big thank you to Sardine for making this episode possible! I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. For everyone heading to MRC visit them at booth #210 in March and learn about them from the fraud squad themselves! Please visit them at www.sardine.ai today to learn more!
**This is a Flashback to the most popular episode of 2023 with new and improved audio!  The topic is more relevant than ever before!**   It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights!    Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space.    Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/ ---------------- Fraud Boxer is also proudly presented by Sardine. I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn’t afraid to roll up their sleeves and jump in with you on those big investigations. You’re not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!  
This is a special one for me personally everyone!  Today I have Marc Shea from Bridgeview Solutions on the show!  He is the one who recruited me into fraud full time. Join us as we catch up and tell that story as well as his who journey in recruiting!   We explore intricacies such as transparent communication and the importance of having a deep understanding of a company's culture. We dive into the evolving landscape of remote and hybrid work models, with Shea providing observations on the challenges and opportunities for employers and employees alike. The conversation centers on salary transparency and the power balance in employer-employee relationships, advocating for fairness regardless of location. Amidst the impact of COVID-19 on work dynamics and office culture, Shea guides us through considerations companies face, emphasizing the importance of factoring in the cost of living during salary negotiations. I hope you enjoy this one because it is special to me!  Marc Shea - https://www.linkedin.com/in/marcshea/ Email - marc@bridgeview.solutions Bridgeview Solutions - https://bridgeview.solutions/ Fraud Boxer is also proudly presented by Sardine. I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn’t afraid to roll up their sleeves and jump in with you on those big investigations. You’re not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!  
Video replay of the live stream from January 17th, 2024 where I hosted Soups Ranjan, the co-founder and CEO of Sardine, and discussed his 7 Predictions for 2024!  Please visit www.sardine.ai today to learn more about we talked about today and I want to thank them for being our sponsor this quarter! 
The season three VIDEO premiere of the Fraud Boxer, present by Sardine, kicks off with a discussion on fraud trends for the upcoming year, led by the host Jordan Harris and guests Alexander Hall and Brian Davis! The key themes revolved around the impact of fraud on the holiday season, the vulnerability faced by professionals new to the fraud industry, and the challenges of transitioning into leadership roles. The conversation also delved into the prevalence of impostor syndrome and the importance of vulnerability and open communication within teams. The hosts discussed the three main fraud trends to watch for in the upcoming year: account openings, money movement, and the demand for technology in financial institutions. We also talk about the launch of our brand new fraud fighting community; The House of Fraud where like minded professions can share stories and interact as well as view 7 new additional fraud fighting series! We're very proud!  Check out The House of Fraud community right here: https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25 --------------- Today Fraud Boxer is also proud to announce our Q1 sponsor, Sardine. I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn’t afraid to roll up their sleeves and jump in with you on those big investigations. You’re not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!
On this episode of Fraud Boxer presented by Spec we shed light on the complexities and challenges faced by the automotive and lending industries, particularly in relation to fraud detection and prevention. Andrew Austin from Carmax discusses his background in the military and his eventual transition to the automotive and lending sectors, and the evolution of fraud prevention strategies in the digital age. The discussion touches on various topics, including the role of identity verification (IDV), the challenges of ACH fraud in the auto industry, and the importance of thorough financial validation and risk assessment when extending credit to customers. Andrew shares insightful perspectives on the need for stronger identity verification measures, the potential of tokenized identity for enhanced security, and the significance of addressing fraudulent practices in lending and auto industries. He discusses the nuances of income misrepresentation and the prevalence of fraudulent documentation in lending processes, highlighting the need for more robust risk assessment and validation measures. The discussion brings to light the need for a holistic approach to fraud prevention and the significance of innovative technologies such as biometric authentication and pass keys. The insightful discussion provides valuable insights for industry professionals, policymakers, and consumers, emphasizing the importance of staying ahead of evolving fraud tactics and investing in robust identity verification and risk assessment processes. The themes explored in the conversation hold relevance in the current landscape of digital security and financial risk management, making it imperative for industry stakeholders to prioritize effective fraud prevention strategies. Andrew Austin: https://www.linkedin.com/in/awaustin/ ---------------- We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   
In this BONUS episode we discuss the the current state of the industry. We discuss our work in fraud prevention, industry events they have attended, and recent trending topics. We talk about the book Brian and writing and the new community series he is starting and the challenges of building that community. This episodes includes (mostly Jordan's) thoughts around the recent controversy surrounding the use of the term "fraud fighter" and the trademarking of that term by SEON and the actions they've taken since. In the end we give a glimpse into our personal lives, including hobbies and family moments. Buckle up, this one is going to make some waves!   Brian Davis: https://www.linkedin.com/in/briandavis21/ https://www.thehouseoffraud.com/   Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/ https://disputedefenseconsulting.com/   ------------- We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   
Today I am joined by Katie McCarthy (Ex Paypal/Braintree and Pagos)! In this episode we dive deep into the world of key performance indicators (KPIs) in the payments and fundraising industry. Join us in a dynamic conversation exploring the critical role of KPIs in various business segments. From chargeback rates to approval rates and vendor performance, we dissect the importance of measuring and analyzing these metrics for optimal business performance. But it doesn't stop there – our discussion takes a fascinating turn into the realm of decline codes, shedding light on their significance and the ripple effect they can have on overall business operations. The impact of false positives is also explored, adding a layer of complexity to the conversation. Delving into the nonprofit sector, our speakers draw connections between KPIs and the psychology of donor behavior. Uncover the nuances of tracking metrics in the nonprofit world and understand how KPIs play a pivotal role in steering decisions. Join us as we explore the broader context of analytics and decision-making in business, understanding how these themes are instrumental in navigating the intricate dynamics of today's competitive landscape. Tune in for a compelling discussion that illuminates the critical role of KPIs in shaping business strategies and optimizing performance.   Katie McCarthy - https://www.linkedin.com/in/mccarthykatelyn/ ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   
We have a big one today!  In this episode I sit down with Justt's co-founder Roenen Ben-Ami to go over their recently released 2023 Chargeback Pulse Report that is full of super interesting numbers and insights!   Jenny Nilsson from Ticketmaster joins us as we go over all the numbers from the report and discuss the massive shift in the chargeback behaviors in the post-COVID world. With a focus on collaboration, training, and the effect of Visa's new regulations, the discussion sheds light on the impact of chargeback management within companies, emphasizing the need for streamlined processes and updated training.  Link to the report: https://9049155.fs1.hubspotusercontent-na1.net/hubfs/9049155/Merchant%20Survey%202023/Justt%202023%20Chargeback%20Pulse.pdf Links to the guests: Roenen Ben-Ami - https://www.linkedin.com/in/roenen-ben-ami-24540b127/ Jenny Nilsson - https://www.linkedin.com/in/jenny-t-nilsson/ About Justt: "Justt is dedicated to helping merchants navigate the complex and costly system for credit card disputes. The company’s smart technology and in-house expertise successfully resolve chargebacks for merchants, automatically reuniting them with their revenue. Justt’s proprietary technology pulls the best arguments to build merchants’ most compelling defense and optimizes results through machine learning." ---------- I'm so happy to have our great partner Spec back as the Q4 sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 
On Today's episode I sit down with a former colleague of mine Heath Taylor where he uses his extensive background in information security and cybersecurity from his time in the US Navy and at Live Nation Ticketmaster. He stresses the need for organizations to adopt a proactive approach to identify and respond to potential threats. He also underscores the complexity of operations at large organizations and the significance of cybersecurity within an organization. Throughout the conversation, the significance of finding the right people for a company is highlighted, with a specific focus on clear communication and an analytical mindset in the field of cybersecurity. We also discuss our approach to effective leadership and career progression. Communication emerges as a central theme, with a particular focus on its importance in articulating cybersecurity issues and potential impacts on business operations. The discussion touches on the challenges associated with security posture and inventory management within organizations. We also delve into the complexities of building versus buying cybersecurity solutions, addressing issues such as fake accounts, account takeovers, compromised websites, shared passwords, and the need for improved security measures. Never being satisfied, we even touch on security awareness, secure applications, supply chain attacks, and the need for bug bounty programs as essential components of a robust cybersecurity strategy. Collaboration and partnerships among teams are emphasized as a means to prevent fraudulent activity.    Heath Taylor: https://www.linkedin.com/in/heath-taylor-87519037/   "Heath Taylor is a cybersecurity leader with a wealth of experience in threat intelligence and a proven track record of managing all aspects of cybersecurity for large enterprises. Heath is a seasoned expert in the field and has built and led highly effective technical security teams, delivering industry-leading incident response, corporate security, governance, risk and compliance (GRC), and product security. Heath is a skilled leader in driving security initiatives and has a unique talent for developing innovative security solutions, standardizing security policies, and ensuring regulatory compliance. Additionally, he is known for his ability to create CSIRT/SOC/CTI functions. Heath has led programs that include engineering, strategic planning, risk management, process improvement, and regulatory compliance." ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 
I've been excited about Entersekt since they day I heard about them way back in Miami in May 2022!  Today I am soooo happy to finally have them on and I am so lucky to have the Chief Product Officer Padheep Sampath be the guest! We discuss passkeys, what they are, and how the future of authentication can look in a hopefully passwordless future!  Pradheep Sampath: https://www.linkedin.com/in/pradheep/ Entersekt: https://www.entersekt.com/ More about Entersekt: "Founded in 2010, Entersekt has grown into a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents. Today, we proudly protect the digital transactions of over 67 million active users via the Entersekt Secure Platform (ESP) and hold over 60 registered patents that recognize innovation in digital security, payments, and user experience." ----------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!     
Our boy Alexander is back for another round! This one we just went completely impromptu and just talked about all the fraud things that popped into our head.  What are we seeing lately like fraud coming from a specific credit union in the midwest, what people are doing with multiple account fraud, and so much more!  We might put more of these out with other bros (and gals) and share some less formal interviews that we just learn and ask questions on in real time!  I hope you enjoy!    Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/ https://disputedefenseconsulting.com/
Back in August of 2023 I was invited to do a live taping of my show at PaymentsEd San Diego from the main stage! I brought Brigette Korney from Adyen along for the interview! We cover some of the content from the last episode as well as some new Adyen initiatives!  Sorry for how fast I was talking, I was a little nervous!   Brigette Korney - https://www.linkedin.com/in/brigette-korney/ www.adyen.com
It's finally here!  Listen to my THREE guests join Jordan to talk about recruiting and being recruited!  Meg Hanna from TEKsystems, Audree Wadkins from Hot Topic, and Doug Rubenstein from Manufacturers Bank sit down with Jordan and discuss their approaches to recruiting and interviewing. From call backs to salary negotiations we cover a lot of ground. We touch on outside and inside recruiting and how they differ and Jordan asks questions he's always wanted to about the whole process and why it takes so damn long!  Hope you enjoy!    Doug Rubenstein: https://www.linkedin.com/in/douglas-rubenstein-83198372/ Meg Hanna: https://www.linkedin.com/in/meg-hanna-b1b48316/   Audree Wadkins: https://www.linkedin.com/in/awadkins/    
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