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Progress demands transformation. But in a digital-first world, with the velocity of change increasing every day, how do you know you're making the right kind of progress? How can you think big while juggling rising IT complexity, costs, and vulnerability?
Welcome to The Progress Report, a podcast brought to you
by Kyndryl, your partner for continuous innovation. Join our Chief Design Officer, Sarah B. Nelson, and Vice President for Design, Insights and Innovation, Tom Rourke, as they sit down with thought leaders, technologists, and creative problem solvers. We’ll explore provocative ideas about how to modernize IT for efficiency and growth, create differentiated experiences, secure a resilient business, and ensure you’re always ready for change.
Keep your finger on the pulse—listen to The Progress Report.
Welcome to The Progress Report, a podcast brought to you
by Kyndryl, your partner for continuous innovation. Join our Chief Design Officer, Sarah B. Nelson, and Vice President for Design, Insights and Innovation, Tom Rourke, as they sit down with thought leaders, technologists, and creative problem solvers. We’ll explore provocative ideas about how to modernize IT for efficiency and growth, create differentiated experiences, secure a resilient business, and ensure you’re always ready for change.
Keep your finger on the pulse—listen to The Progress Report.
46 Episodes
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How can AI transform the future of smart cities to create a more efficient, sustainable, and inclusive urban environment for citizens? Antibes, a city on the French Riviera, is leading the way in its AI-driven innovation to enhance public services and operational efficiency. From automating budget alignment with sustainability goals to running on-premise AI for data privacy, Antibes is redefining digital transformation in the public sector. Tune in as experts explore how technology is driving ethical, citizen-focused innovation across government services. Featured experts Patrick Duverger, CIO and CTO, City of AntibesMichael Bradshaw, SVP & Global Practice Leader, Applications, Data, and AI, Kyndryl
As generative AI becomes deeply embedded across industries, enterprises are moving beyond experimentation toward experience-led transformation at scale. From reimagining customer and employee experiences with agentic AI to enabling trusted, scalable innovation through robust operational frameworks, transformative business outcomes are being delivered through real-world applications of generative AI. Tune in as experts explore the strategic opportunities and challenges of scaling AI through strong ecosystem collaboration, highlighting how experience-led AI is shaping the future of business and technology. Featured experts Gina Fratarcangeli, Managing Director, North American GSI Leader, AI Ambassador, Google Todd Scott, SVP, Head of Alliances, Kyndryl US/Digital Transformation, Kyndryl
As the AI landscape rapidly evolves, organizations are striving to balance a bold, long-term vision with agile, short-term actions that drive innovation and business transformation. But success does not just depend on strategy; it requires a fundamental shift in organizational behavior, mindset, and culture. What steps do technology leaders need to take to prepare today’s workforce for tomorrow’s AI-powered roles? Join this discussion on how organizations can enable employees to grow with AI, cultivating a culture of curiosity that drives business transformation and prepares the workforce for future challenges. Featured experts Borika Vucinic, President of the Board, North American Broadcasters Association
Today's digital entertainment ecosystem spans streaming platforms, mobile applications, gaming networks and content delivery systems—creating unprecedented opportunities and security challenges. Forward-thinking leaders are working to balance seamless user experiences with robust security frameworks in an era where digital content is ubiquitous and consumers demand instant, secure access across every device. Tune in as experts discuss how the evolution of digital entertainment platforms is transforming security paradigms, creating new business models and why protecting the modern media value chain has become a C-suite priority that extends far beyond technical considerations. Featured experts Tony Lauro, Senior Director of Security Strategy, Akamai Technologies Tina Slivka, Vice President, Consult Lead for US Telecom, Media and Technology, Kyndryl
Our experts discuss the convergence of technology and social inclusion, examining innovative methods and tools designed to assist neurodiverse employees, while emphasizing the significance of accessibility features, data analytics, and remote work solutions. The discussion also highlights the benefits of partnerships with tech firms, digital training initiatives, and technology-driven strategies that improve the everyday work experience for neurodiverse individuals.Our guests weigh in on how they are leveraging technology to foster a supportive and empowering work environment. Featured expertsGert Vanhaecht, Director of Technology, Belfius BankDirk Rombaut, CMO and New Business Development Director, Passwerk
AI is rapidly transforming the global media and entertainment industry, with a market size projected to reach US$99.48 billion by 2030¹. As AI continues to revolutionize creative workflows and enhance productivity, companies are racing to implement AI-powered tools. However, as they embrace this cutting-edge technology, enterprises must navigate the crucial challenges of ethical and safe implementation, as well as robust IP protection.In this episode, our experts explore the transformative impact of AI on the media industry and creatives, all while underscoring the importance of maintaining human creativity.Featured expertsGabe Michael, Vice President, Executive Producer – AI, EdelmanHarry Leshner, Consult Partner, Telecommunications, Media and Technology, Kyndryl 1 Source: “Global AI In Media & Entertainment Market Size, Share & Trends Analysis 2023-2030: Market to Soar at 26% CAGR, Reaching $99.48 Billion by 2030” GlobeNewswire, 2024
By supporting nonprofits that provide sustainable access to technology-enabled education, IT companies can drive innovation and create a brighter future for all. Organizations like Czechitas leverage education to empower women in tech, fostering innovation within companies. Today, Czechitas stands as the largest IT community in Czechia, committed to enhancing digital skills and advancing women in technology nationwide. In this episode, experts discuss how large enterprises can collaborate with nonprofits to bridge the technology gap for underrepresented communities. Featured expertsSenta Čermáková, Governing Board Member and Director of International Operations, CzechitasMonoswita Saha, Director, Social Impact, Kyndryl
There is a strong relationship between the business’ bottom line and workplace culture. Companies that prioritize their company culture can see a substantial 33% increase in revenue, highlighting the undeniable link between a strong workplace culture and financial success.1Human Resources (HR) plays a vital role in making a business’ most important asset – its people – feel valued and supported, enabling them to deliver their best work. This is imperative for any enterprise undergoing major change. By creating a culture inclusive of well-being, companies can foster a more people-first environment while delivering on strategic business outcomes.In this episode, our experts dive into why prioritizing people creates a more positive and supportive workplace culture and ultimately drives success for the business.Source: Organizational Culture: What Leaders Need to KnowFeatured ExpertsMatt Elliott, Chief People Officer, Bank of IrelandMaryjo Charbonnier, Chief Human Resources Officer, Kyndryl
How can commercial lenders build and maintain trust with their clients in the face of an uncertain global economic outlook? For financial services CEOs, it starts with refining work processes, managing risk, and maximizing the value of data generated by business and IT ecosystems. In this episode, we delve into the journey of one leading CEO who has mastered the art of creating relentless customer experience excellence and shareholder value through trust-building.Featured expertsRick Bare, CEO and President, Automated Financial Systems Inc. (AFS)Dr. Elena Huff, Director, Consult Partner, KyndrylTom Yezzi, Customer Partner, Kyndryl
Social impact programs not only contribute to societal and environmental well-being but also provide tangible business benefits, making them a vital component of corporate strategies. What does it truly mean to be a purpose-driven company in the tech industry? And how can companies harness technology innovations and strategic partnerships to address global, social challenges while driving business value?In this episode, our experts explore how technology is transforming corporate ESG programs, highlighting how it creates a synergy between social impact and business growth, all while keeping people at the core of their mission.Featured expertsFred (Wen Jie) Tan, Head of Social Impact, Hewlett Packard EnterpriseFaith Taylor, Global Citizenship and Sustainability Officer, Kyndryl
At least 30% of generative AI projects will be abandoned after proof of concept (PoC) by the end of 2025, according to a Gartner press release.¹ This underscores a major challenge in harnessing the full potential of generative AI initiatives relative to the investment and confidence most leaders see in the technology. How can organizations effectively scale generative AI PoCs and achieve the expected impact?In this episode, our experts discuss the future of generative AI in the telecom sector, the role of AI agents in network operations, and the critical need for ethical AI practices. Tune in to discover the criteria and frameworks used to identify generative AI PoCs worth investing in and how to take these concepts from initial ideas to production-level implementation. Gartner Predicts 30% of Generative AI Projects Will Be Abandoned After Proof of Concept By End of 2025, Gartner, July 29, 2024. Featured expertsEugenia Ramirez, Director of New Trends and Emerging Technologies, TelefónicaPriya Mehra, Equity Partner and Director, Altman SolonIman Bendarkawi, Associate Director of Corporate Strategy & Development, KyndrylThis episode references a Kyndryl and Altman Solon survey that focuses on the challenges customers face with generative AI PoCs. The report will be available on Perspectives on Progress in January 2025. Stay tuned for more details.
Although large enterprises allocate significant resources to cybersecurity, many haven’t considered how they can tap into the unique perspectives of individuals in underserved communities. How can enterprises partner with community-based organizations to expand the pool of diverse and skilled cyber talent while creating a safer digital global community? Non-profits like Girl Security empower girls and young women from underrepresented communities with the skills, experiences, networks and support needed to become safer digital citizens and pursue fulfilling cybersecurity careers.In this episode, our experts discuss their initiatives to promote a more accessible and inclusive cybersecurity community, highlighting the importance of mentorship, diverse talent, and corporate partnerships. Featured expertsLauren Buitta, Founder and CEO, Girl SecurityAmulya Panakam, Program Assistant of Membership and Professional Development, Girl SecurityPam Hacker, Vice President of Social Impact, Kyndryl
Ethical data governance practices are essential to driving business growth and positive social change. However, issues like misrepresented data or dark data can negatively impact underrepresented groups and contribute to environmental harm. How can companies effectively manage data complexities and uphold responsible practices to ensure a sustainable and equitable future?In this episode, experts uncover the challenges of inclusive research, the evolving regulatory environment, and the future of data management. They highlight the importance of ethical governance and leveraging data for good, while also exploring the role of AI in identifying and addressing these issues.Featured ExpertsCaroline Frankum, Global Chief Executive Officer, Profiles Division, KantarValeria Piaggio, Global Head, Diversity, Equity & Inclusion, KantarDr. Elena Huff, Director, Consult Partner, Kyndryl
Cybersecurity professionals are burning out faster than frontline healthcare professionals¹, signaling a mental health issue in the tech industry. With the constant threat of cyberattacks, Chief Information Security Officers (CISOs) and their teams must be on-call 24/7. To address this, cybersecurity professionals need strong mental resilience, well-tested plans, and effective stress management strategies. Organizations like Cybermindz.org are raising awareness about cybersecurity mental health and providing resources to help professionals recognize burnout signs. Join our experts as they explore potential solutions to improve mental health support for cybersecurity teams, including the potential role of innovative technologies like AI-powered simulations.1. https://cybermindz.org/ Featured ExpertsPeter Coroneos, Founder, Cybermindz.org Oliver Pettit, Senior Manager, Cyber Monitoring and Defence, AGLE-Yang Tang, Vice President, Security, Resiliency & Network, Kyndryl
As the speed of enterprise change accelerates, CEOs are increasingly focusing on continuous transformation to remain relevant, competitive and profitable. But large-scale transformations are hard to sustain. Regardless of how compelling the business imperative and exponential the technical drivers, successful outcomes depend on people. How do we help our teams identify and overcome the barriers to change? How do we identify and empower the change makers in our teams? In this inaugural episode of Season 4 of The Progress Report, our guests explore how to navigate the complexities of enterprise transformation and lead an organization towards a purpose-driven future. Tune in as experts discuss what it takes to be a “change maker,” including the art of balancing quick wins with long term goals, fostering a culture of adaptability, and the critical role of communication in driving successful change.Featured ExpertsIsmail Amla, Global Practice Leader, Kyndryl ConsultVictoria Pelletier, Kyndryl Consult and Founder and CEO, Unstoppable You LLC
There is a changing technology landscape and government is having to undergo a shift to become as effective as possible. There are unique challenges and opportunities of the public sector in adapting and innovating with new technology: legacy systems, regulation, data foundations, and workforce skilling.Listen as our experts share how they are driving progress for their organizations – guiding their organizations to be more agile, customer-centric, and collaborative – while putting both their employees and their citizen stakeholders first. Featured ExpertsTom Kambouras, Chief Information Officer, NYC Employee Retirement SystemValerie Adamo, Chief Technology Officer, Ontario Pension Board
There’s a tremendous appetite for digitization within the shipping, logistics and commercial maritime industries. For example, organizations want to use AI to improve real-time shipment tracking and supply chain visibility. But implementation can be challenging. In this episode, our experts talk specifics about digitization, data, innovation, and generative AI in the shipping industry and commercial maritime. They cover challenges, success stories and opportunities for growth.Featured ExpertsRalf Belusa, Managing Director, Hapag LloydNick Chubb, Founder, Thetius
You’re ready for transformation, but your network may not be. In today’s ever-evolving digital landscape, banks need a holistic approach to network transformation that opens avenues for growth, innovation, and improved customer experiences. Itaú Unibanco, the largest banking institution in Brazil, in discussion with Nokia, shares how they enhance convenience, security, and overall satisfaction for their valued customers.Listen as our experts share insight into how enterprises should think about network transformation to drive improved application performance, economics and security.Featured ExpertsAugusto Nellessen, Partner and IT Superintendent, ItaúMarcelo Entreconti, LATAM Head of Enterprise, Nokia
The Securities and Exchange Commission (SEC) has adopted rules requiring publicly-traded companies to disclose material cybersecurity incidents they experience and to disclose on an annual basis material information regarding their cybersecurity risk management, strategy, and governance. This requires reporting cyber material incidents within four business days mandating companies be prepared with a robust cyber resilience strategy. In this episode, our experts will explore the impact these regulations have on cyber risk management strategies, governance, and processes. Listen as they share insight into how to prepare and what we’re learning from recent breaches.Featured ExpertsGreg Spicer, Co-Founder & Chief Revenue Officer, Ostrich Cyber-RiskJohn Feezell, Global Security Consultant, Risk Advisory Services, Kyndryl
There is no doubt of the opportunity modernizing technology and infrastructure can create for efficiency and growth, particularly in the world of banking. In this episode, our experts discuss the complex challenges of undertaking mainframe modernization and the risks involved, as well as the risk of not modernizing and what can happen if you don’t. How do you keep the business running during the transformation and work within the limitations of legacy apps that are not yet modernized? The ever-increasing data sovereignty and compliance concerns add another layer of complexity. And, with upcoming regulations on data and AI governance, like DORA and the AI Act, should banks be thinking about their own modernization journey?Featured ExpertsRonan Hughes, Core Banking Principal Architect, Bank of IrelandChris Davis, Managing Director of Ireland and Senior Partner for Bank of Ireland, Kyndryl
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