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All communication comes from a place of creativity and creativity is rooted in design. In this episode of Think Fast, Talk Smart, strategic communications lecturer and podcast host Matt Abrahams interviews four authors from the Stanford d.school. Each conversation challenges convention in how we approach our communication, be it visual, body language, or speech. Listen to this episode to hear more from Ashish Goel, author of Drawing on Courage; Susie Wise, author of Design for Belonging; Carissa Carter, author of The Secret Language of Maps; and Andrea Small, co author of Navigating Ambiguity.Show NotesLearn more about the d.school, the four authors, and the four guide books: https://stanford.io/3PVJCi5Think Fast, Talk Smart Website and TranscriptsThink Fast, Talk Smart LinkedIn CommunityMatt Abrahams LinkedInAleta Hayes, senior lecturer, Theater and Performance studiesInterpersonal Dynamics, Stanford Graduate School of BusinessThink Fast, Talk Smart with Sarah Stein Greenberg: "Ideas & Empathy: How to Design and Communicate with Others in Mind"See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“It's not reassuring when we don't know the answers to critically important questions involved in health and wellbeing. But it's far more of a problem if we try to pretend we do.” In this episode of Think Fast, Talk Smart, Stanford Medical School dean Lloyd Minor sits down with podcast host Matt Abrahams to discuss transparency in leadership. “Rather than pushing ambiguity away, we should lean into it, and use it as a stimulus to guide our communication in more effective ways.” They also discuss the benefits an introvert can bring to leadership roles and critical role listening plays for anyone in a position of power. Think Fast, Talk Smart is a production of Stanford Graduate School of Business. Send us your questions and feedback via our LinkedIn page, search "Think Fast, Talk Smart."See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Why do we do what we do? What factors drive us? And how do things like competition with others help us achieve our goals?These are the questions most interesting to Szu-chi Huang, an associate professor of marketing with a specific interest in motivation. “Competition definitely increases motivation,” says Huang. “It makes attaining the goal more valuable.”In this episode of Think Fast, Talk Smart, Huang and host Matt Abrahams explore the intersection of human psychology, behavior, and goal attainment—and how communication connects them all.Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication.Show Notes"How Pursuit of the Same Goal Can Turn Friends Into Foes," Stanford GSB Insights"Step by Step: Sub-Goals as a Source of Motivation," Faculty Research: Organizational Behavior and Human Decision Processes See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In relationships between imperfect people, mistakes are inevitable. And when we find ourselves with damaged connections, it’s a specific kind of communication that can help us make amends.Fred Luskin is the Director of the Stanford University Forgiveness Project, and has devoted much of his career to researching the way forgiveness affects our psychological, relational, and physical health.“Apology is one of the few things that research shows actually facilitates forgiveness,” Luskin explains. In this Think Fast, Talk Smart podcast with host and strategic communication lecturer Matt Abrahams, Luskin outlines what it means to truly say we’re sorry.Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“Listening actively and deeply happens when I genuinely believe that the person who's speaking has intrinsic worth and brings a perspective that I lack and need.”This episode of Think Fast, Talk Smart features Kristin Hansen, lecturer in management and executive director of Civic Health Project, a nonpartisan, nonprofit organization working to reduce extreme polarization and foster healthier civil discourse in U.S. citizenry, politics, and media.Together with host Matt Abrahams, Hansen shares how from our workplaces to our personal lives, communication thrives when we cultivate open-mindedness, intellectual humility, and genuine curiosity.Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“Anyone can make a complicated thing sound complicated. It takes real skill to make it sound simple.”This episode of Think Fast, Talk Smart features Steve Blank, seasoned entrepreneur, marketer, and Stanford adjunct professor in the Department of Management Science and Engineering. “Messages need to be memorable,” he tells podcast host and strategic communications lecturer Matt Abrahams. “The more memorable the message, the greater its ability to create change.”Blank teaches courses on Lean Startups, innovation, and entrepreneurship, and throughout his 45 years of launching businesses and helping others do the same, he’s learned the importance of crafting the perfect message by keeping it simple.Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by Lecturer Matt Abrahams. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“Very often, you are not designing for yourself. And you kind of have to get out of your own way to effectively design with others’ needs in mind.”In this podcast episode, lecturer Matt Abrahams is joined by Sarah Stein Greenberg, Director of the Hasso Plattner Institute of Design, aka the Stanford d.school, and author of Creative Acts for Curious People: How to Think, Create, and Lead in Unconventional Ways.Together, Greenberg and Abrahams discuss how design and communication require seeing things from more than just our own point of view, and the tools we can use to broaden our perspectives.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“A mistake that some leaders make is to assume that the people in your organization share your core values. Some of the time some of them do, but there's a bunch who don't, and those are the most difficult sorts of situations.” In this podcast episode, Political Science professors Neil Malhotra and Ken Shotts sit down with host and lecturer Matt Abrahams, to discuss how to lead others whose values may not align with your own. “The most effective thing you can do is to understand the other person's story and frame the language and arguments around them. And I think kind of this is what framing is about, it's fundamentally about being empathetic.”See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“You’re not going to hit the mark with everybody, but you still need to be mindful of everybody,” says Jonathan Levav, the King Philanthropies Professor of Marketing. “That’s critical to create an environment where communication is effective.”In this podcast episode, Levav sits down with podcast host Matt Abrahams to talk about the science behind decision fatigue, how to lead effectively while working from home, and how to create the right company culture both in the office and online. The right communication, Levav says, fosters an environment for creativity, innovation, and collaboration. “How can you encourage those serendipitous conversations that tend to happen in person?”Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this episode of Think Fast, Talk Smart, host Matt Abrahams sits down with finance professors Jonathan Berk and Jules van Binsbergen to talk about their new podcast, All Else Equal.Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this 50th episode of Think Fast, Talk Smart, host Matt Abrahams and executive producer Jenny Luna share the winners' plans from our Confident Communicator Challenge and offer new, research-backed techniques for managing nervousness both before and during your communication. Thank you to many, many listeners from all over the world who sent in their anxiety management plans. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“Make them want to turn the page,” says Paula Moya, a professor at Stanford University and author of The Social Imperative: Race, Close Reading, and Contemporary Literary Criticism. In this episode of Think Fast, Talk Smart, Moya sits down with strategic communication lecturer Matt Abrahams to share how the elements of story can be used in other types of communication. Create compelling situations, full of sense and surprise, she says. Create characters we can empathize with; speak your written sentences aloud, and, Moya advises, think of the images your words may conjure up and how they may be interpreted by different audiences. Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“We have to make data emotional because emotions are what drive us to act,” says Chip Heath, a professor of organizational behavior and author of the new book, Making Numbers Count: The Art of Science of Communicating Numbers. In this interview with podcast host Matt Abrahams, Heath talks about ways that data and statistics can be used to illuminate — or obscure — our message. “A lot of people in the world don’t understand numbers like the numbers people,” he says. “And there are a lot of untranslated numbers that float around in organizations and in society.” Heath suggests thinking about numbers like a foreign language we need to “translate” for our audience: “If we don’t translate numbers into something that’s more tangible, we’re going to sacrifice in a big way.“ Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“Eighty five percent of people report being nervous about speaking in public, and I believe the other 15% are lying,” says Matt Abrahams, lecturer in Strategic Communication and podcast host. “What is it about speaking in front of others that makes most of us nervous? Well, those of us who study this ubiquitous fear believe it is part of our human condition.” In this special episode of Think Fast, Talk Smart, Matt Abrahams returns to one of the podcast's main goals: helping people become more confident communicators. Listen to interviews with Stanford University professors who research stress as they share insights into why these feelings affect our communication, and how to overcome them. To find more resources on public speaking anxiety, visit stanford.io/AMP.  Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by lecturer Matt Abrahams. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“Great founders are great storytellers,” says Stanford Graduate School of Business professor Stephanos Zenios in this “Quick Thinks” episode. Zenios is the director of the Center for Entrepreneurial Studies and heads Startup Garage, a project-based course where teams design and test business concepts that address real-world problems. “Founders have to tell a story to their customer so that they can inspire them to test and use their new product. They have to tell a story to their employees to inspire them to take some risk. And then, they have to tell a story to investors and their board.” Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“To be creative, ideas must be both novel and useful. That’s the definition that we use in creativity research,” says Justin Berg, an assistant professor of organizational behavior at Stanford Graduate School of Business. But, he warns: “Novel ideas are often not very useful and useful ideas are often not very novel.”In this episode of Think Fast, Talk Smart, Berg sits down with lecturer and podcast host Matt Abrahams to share lessons from his work on creativity, which has included conducting experiments with both movie directors and circus performers. “The takeaway is that we should never stop being a creator. As managers and executives climb up the organizational ladder, they may benefit from staying involved in the creative R&D side of things, rather than just spend time having ideas pitched to them.” Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In each episode of Think Fast, Talk Smart, Stanford GSB lecturer and podcast host Matt Abrahams asks his guests the same question: “What are the first three ingredients in a successful communication recipe?” Answers have ranged from specific and poetic, to impactful and thought-provoking. In this episode, we bring you some favorite responses, as well as Matt’s tips for solving three common communication challenges that tend to arise during the holiday season. Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
"Leadership is a role that you play, like a part you play in other people’s lives. And [your] expression of that role is your responsibility as a leader,” says Stanford GSB lecturer Melissa Jones Briggs. Jones Briggs’ work combines techniques from the theater with social science research to teach lessons about power and communication. In this conversation with podcast host Matt Abrahams, she discusses how acting in a leadership position requires staying present and also knowing when to step back. “Power and authority often determine which stories are centered and which stories are marginalized,” Jones Briggs says. “By uncovering previously untold stories, we can create environments that invite new stories in, and that helps shape inclusive and equitable work cultures.”Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.Show NotesMelissa Jones Briggs Washington Post: Virtual work is making you talk like a business robot. Here’s how to ‘circle back’ to being human.Kenji Yoshino, Professor of Law at New York UniversityKay Kostopolous, Actor, Director, and Theater CoachErving Grossman, Canadian-American SociologistUta Hagen, Actor and Drama TeacherSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
“Social psychologists believe that if we want to understand our own behavior and the behavior of others, the first thing we have to ask or notice is, ‘What is the situation in which they are performing, in which they are behaving?’ And then we want to know as much about the situation as possible.”In this episode of Think Fast, Talk Smart, Stanford emeritus psychology professor Phillip Zimbardo sits down with host Matt Abrahams to discuss how time influences our perception and our positive or negative thought processes. The two also talk about how the findings of Zimbardo’s most notable (and controversial) study — the 1971 Stanford Prison Experiment — inform our understanding of human behavior. Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Being a better listener has a lot to do with silence, says Collins Dobbs, a lecturer in management at Stanford Graduate School of Business. “A lot of people are uncomfortable with the smallest modicum of silence, but learning often happens when we create distance for useful reflection.”In this episode of Think Fast, Talk Smart, Dobbs talks with host Matt Abrahams about the importance of “space, pace, and grace” when you’re receiving others’ feedback and handling the emotions that come out during tough discussions.  “There’s often a lot more focus on the skill set on delivering emotion than receiving emotion, but if the receiver of emotion can put themselves in a place of curiosity, agency, and openness. . . . opens up a whole new world of possibilities.” Dobbs is an executive coach and teaches several courses, including Interpersonal Dynamics, and Leadership Labs. Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Comments (32)

Diana Colgan

I listen to your show on manipulating people to figure out how not to be manipulated. when did California stop focusing on creativity and instead focus on grift?

Jun 3rd
Reply

Golnoosh Azarbakhsh

Hi, thank you for your great content. I want to ask if it is possible to rearrange the loudness of the podcast sound. I listen to it without headphones whilst working at home, and even on the loudest volume, it is hard to catch some parts.

May 18th
Reply

Aditya Das

I learn more things about reputation and communication

Mar 8th
Reply

amin rahimihonarvar

very useful thank you

Feb 18th
Reply

Kevin Mwaura

Audience Intent Message 3 ingredients to a great communication

Nov 15th
Reply

Emmanuel Osawaru

Great podcast 👏... key insights on relationship personal and workwise.

Aug 2nd
Reply

Ricardo Martins

you need to normalize the audio levels. I can barely hear you while running. She's too loud and you're too low. ;)

Jul 19th
Reply

Waseem Zafar

invilove.com

Jun 12th
Reply

박지선

C

Jun 12th
Reply

amit arora

nice tips.

May 26th
Reply (1)

Jeff Summers

Great insights!!!!!

Apr 9th
Reply

Jeff Summers

Great insights throughout! Love all the stories!!

Apr 8th
Reply

Summer Ot

I love this podcast! Highly recommended.

Dec 8th
Reply

Stu Cook

Another useful episode... in communication the right language is key to get across the message you want people to hear. Sometimes what you say and what is heard can be VERY different!

Oct 31st
Reply

Yan Xiong

I love this podcast channel! thank you for providing us the great content!

Sep 22nd
Reply

Stu Cook

Super useful content thanks.

Sep 7th
Reply

Megha Bhattacharya

Really grateful for the information!

Sep 1st
Reply (1)

tej singh

Some valuable insights. Fascinating. keep it going guys

Aug 18th
Reply

prasen lonikar

Loved this whole podcast

Aug 14th
Reply (2)

Anup Sonkusare

Just impressed by the way she explains Negotiation!!

Aug 10th
Reply
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