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Underserved
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Underserved
Author: Andrew Gelina
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© (c) 2019-2024 PangeaConnect, Inc, All Rights Reserved
Description
Underserved is the podcast for the rest of the technology industry. No startup or gadget worship, just real stories, lessons, and interesting topics from real people in the technology industry. Special emphasis on software development culture and history.
130 Episodes
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Eva Moscat caps off Season 10 of Underserved. Eva grew up in a math-intensive family, and a college course requirement introduced her to programming. She found her niche in network development, and as interconnected devices became the norm, her career prospects bloomed. We discuss the importance of mentors/networking, embedded debugging for vendor culpability, and robots obviating the landscaper. Links UMass Lowell https://www.uml.edu/ Samsara https://www.samsara.com/ Eva on LinkedIn https://www.linkedin.com/in/emoscat/
Episode #121 of Underserved features Dmitry Grenader. Dmitry left the Soviet Union with his family and landed in Brooklyn. He worked his way up from odd jobs to a master's degree and became a software developer. A mentor saw promise in Dmitry's product management skills and encouraged him to lean in that direction. This has led Dmitry to a decades-long successful career in the Boston software industry. We discuss CES fame, writing a song to lobby for resources, and selling software to low-tech industries. Links: Boston University Late Entry Accelerated Program (LEAP) - https://www.bu.edu/eng/admissions/graduate/leap/ Lionbridge - https://www.lionbridge.com/ Sermo - https://www.sermo.com/ Vlingo, now part of Nuance - https://www.nuance.com/index.html NetProspex, now part of Dun & Bradstreet - https://www.dnb.com/ Luminoso - https://luminoso.com/ Newmetrix, now part of Oracle - https://www.oracle.com/construction-engineering/construction-intelligence-cloud/#rc30p4 Marc Andressen "The only thing that matters" - https://pmarchive.com/guide_to_startups_part4.html Rob Snyder coaches startup on product-market fit - https://www.linkedin.com/in/rsnyder1/ Amwell - https://business.amwell.com/
Episode 120 of Underserved is here! Our guest today is Christine Bird, a fellow UMass alum and veteran of the financial services industry. Christine started her career teaching some of the toughest students and learned to love it. Her foray into technology and QA taught her bug diplomacy, the SDLC, and how to make the skills vs. attitude decision. We discuss front-loading your tech learning, the AHA moment as a QA manager, and her love of being a city dweller. LINKS Glad.org Sdlc-caat.com Jobcorps.gov https://www.linkedin.com/in/birdchristine/
In Episode 119 of Underserved, I interview Dustin Humphreys. From the level land in the Texas panhandle comes this pharmacist-turned-technologist. Dustin wore many hats to help bring drug stores online during the DotCom boom. He has since helped multiple drugstore chains advance their online presence and has branched out into other industries as well. We talk about feature obsession being overrated (now ADOPTION obsession - that is cool!) and the pachinko game of being a small company CEO. LINKS Dustin on LinkedIn Rite Aid Bending the Adoption Curve Dustin has some patents!
In Underserved #118 we interview Andrew Heffernan. Andrew grew up believing he wanted to be an engineer. After dabbling in civil and plastics, he found his way into the tech industry via customer support at Constant Contact. The company thrived and provided Andrew advancement into development, where he discovered that the hardest part of the job could be getting all the humans to work in concert. We discuss working with fellow Underserved guest Erik Dasque, what happens when you 10x your staff, and the double-edged sword of SalesForce. Links: Andrew on LinkedIn: https://www.linkedin.com/in/andrew-w-heffernan/ https://www.litify.com/ https://www.litify.com/careers
Episode #117 of Underserved features our guest Sree Kancharla. It looked like Sree was on track toward a math PhD and teaching, but a tech career blossomed instead. Sree was involved with many projects ahead of their time, including iterative deployment and Google Glass. We talk about innovating in the digital realm and product vs. service companies. For more information: Sailpoint Mandiant Google Sacred Heart – Volunteer Organization T200 - Empowering Women in Technology Irvine Tech - Mentoring in LA
Kurt Iverson is featured in Episode #116 of Underserved. Kurt offered to build a website for a budding comedian in exchange for free show tickets. While not a great monetary deal, the experience and connections ended up paying huge dividends. Kurt parlayed this into development gigs for interactive firms, The Federal Reserve, and Garmin. We talk deploying with Disney, user empathy, and George Brett. Links: www.survivormitzvah.org – dear Hollywood friends that are on a mission to help Holocaust survivors and all those suffering from the effects of war www.billburr.com – one of my oldest friends in comedy and someone who kills it and inspires me everyday https://omd.uk.com – The band that inspired me to get into music and is the soundtrack of my life and nights https://open.spotify.com/album/2xt8Y4BXkEdVR975Squ2QI - Dink and I wrote a lot of music together and he was a genius with harmony and melody. I will forever miss our musical partnership and friendship. https://open.spotify.com/playlist/37i9dQZF1EIWwtuB34Fbe5- Check out my friend and Grammy nominee keyboardist for King Fisher, Watermelon Funk www.alteryx.com – I make data analytics magic happen here. https://www.discprofile.com/what-is-disc - Learn about yourself in a professional and deeply personal sense. Self awareness is key to growing. Whether it’s this program or something else entirely that gives you insight to yourself, do it! www.nngroup.com – Looking to kickstart your career in UX? Get certified through this staple of UX guidance. www.robertkellylive.com – One of my oldest friends in comedy and arguable the funniest! www.stevebyrnelive.com – Another long-time friend from comedy who is killing it and producing his own shows with the likes of Vince Vaughn and Peter Billingsley. Don’t miss his new projects! – Check out “That’s So Quantum” created by my dear friend, John Combs! https://www.youtube.com/watch?v=cYtePy4SF1E
Dom Scandinaro is our guest for Episode #115 of Underserved. Dom enjoyed building computers with his Dad and taking an entrepreneurial angle with their shared venture. As a young track star, a scholarship offer made his college choice for him. Luckily the CS program at Wheeling was fun and UI-focused, which has led to a career in front-end development, mobile development, and now management as a CTO. We discuss who makes a cameo on Cameo, Luxury Garage Sale, and prototyping with Francisco the Fox. Links: Black Girls Code: https://www.wearebgc.org/ Cameo for Business: https://biz.cameo.com/ Cameo Kids: https://www.cameo.com/kids Francisco the Fox: https://www.cameo.com/franciscothefox Book Dom on Cameo: https://www.cameo.com/domscand Marathon donation page: I'm running to raise money for prostate cancer which is unfortunately what my father passed away from a couple years back. https://support.zerocancer.org/site/TR/TeamZERO/TeamZERO?px=1916970&pg=personal&fr_id=3320
Philosophy major Jason "Mac" Macauley found his way into the industry via content moderation. He caught the coding bug when he realized that his love of logic translated well. He aimed to be an "Employee number less than 10" at a startup, cash out, and teach philosophy. After a few years, he came to terms with being a professional software developer and aimed for the next challenge - managing people. We talk about working yourself out of a job, outcome-driven sales approaches, and why golf is not a game of perfect. Links: My Coaching Firm - https://anotherviewcoaching.com LinkedIn - https://www.linkedin.com/in/jasonmacauley/ Blog - https://jasonmacauley.substack.com Great Dog - https://www.gdrne.com Merrimac CC (Where I shot the 4 under on the back 9) - https://merrimackvalleygolfclub.com/
Season 10 of Underserved kicks off with our guest, Rob Salvador. Rob's late teens were spent on a computer, but playing multi-table online poker tournaments, not coding. The DOJ shut down online poker, forcing Rob to pivot. His dad's construction company proved fertile ground for learning the industry's challenges. Rob has parlayed this into a business that optimizes supply chains using AI, lowering costs and raising the success rate of construction projects. Links Rob on LinkedIn: https://www.linkedin.com/in/robertjsalvador?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Rob on X(Twitter): https://x.com/robertjsalvador?s=21&t=EU8jkpKVqqeaaDZlVIusLQ Digibuild: https://digibuild.com/ Poker’s Black Friday: https://www.pokernews.com/news/2022/11/full-tilt-poker-cheating-scandal-42534.htm
Season 9 concludes with Episode #112 featuring Michael Dane. It took a formative solo photography trip to the UK for Michael to find himself and his potential. After discovering what he was good at and the Internet, he was off and running with his brother Abe and Hearst Media. This led to a career in data and business intelligence, often having to sell management and clients why those are so valuable. Also discussed - handling motorcycles at speed, that time he worked for Senator Ted Kennedy, and avoiding downtime when it costs $750,000 per hour. Story on my wife's struggle with Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS) Boston Globe article https://www.bostonglobe.com/2023/05/23/metro/how-learning-treat-long-covid-can-help-those-struggling-with-chronic-fatigue-syndrome-well/ To donate: https://www.omf.ngo/ Advocacy info on ME/CFS https://www.meaction.net/ Michael on LinkedIn https://www.linkedin.com/in/michael-dane-6714451/ Gun Control Advocacy https://www.sandyhookpromise.org/ https://momsdemandaction.org/
Episode #111 of Underserved features Drew Schillinger. Early on Grandpa Jack wanted to teach Drew programming, but mom didn't want him inside glued to the computer. Drew eventually found his way between chair and keyboard, first teaching and later practicing as a developer. A memorable stint at Cartoon Network's Adult Swim gave him experience as an entertainer and a technical architect. We also talk mindsets, getting an MBS, and Bugs Bunny meeting ChatGPT. Links for show notes Drew Rap From my time on Adult Swim’s FishCenter https://youtu.be/X69VL19nRzo Web No more interactive desktop, but there’s a gpt bot you can chat with https://doctorew.com, LinkedIn Please connect! https://www.linkedin.com/in/andrew-schillinger/, Github I’m embarrassed that I’m not embarrassed to show off my elephant’s graveyard of projects. https://github.com/doctor-ew, Dev.to My tech blog https://dev.to/doctorew, Medium My leadership blog https://medium.com/@doctorew, Calendly When you get tired chatting with my gpt bot, you can chat with me https://calendly.com/doctorew, MBS Reading list: https://www.goodreads.com/user_shelves/464244906
Ep. 110 of Underserved features Rob Larsen. Rob was around for the glory days of the web when you could "view source" on a webpage to learn how to do something new via imitation. At the same time, he was involved in local magazines, writing about film after a stint at Emerson. Rob learned quickly that writing code paid better than writing prose, and leaned into front-end development for several years. This has led him to become one of the foremost thought leaders in the area, publishing several books and managing popular open-source projects. Hear how his love of art, travel, and graffiti has blossomed in parallel with his tech career in this installment of Underserved. Instagram https://www.instagram.com/rob.react/ My blog post on video backgrounds https://htmlcssjavascript.com/javascript/mad-science-flash-for-a-page-background-using-javascript-and-css/ My art https://drunkenfist.com/art/graffiti/ My film writing https://drunkenfist.com/movies/ Two non-profits I work with! https://thetrustees.org/content/save-millborn-farm/ https://brattlefilm.org/
Kevin "Cactus Dude" Kreucher is our guest for Episode #109 of Underserved. Kevin is another unique story - going from a client of a treatment center to running its IT operations. Kevin got a tour of MSPs after that and built out his Rolodex steadily to support all facets of IT. Nowadays Kevin considers his phone his greatest tool, being able to tap his network to get any job done. Also covered - exotic succulents, friending every CIO in Orange County on LinkedIn, and a memorable Chick-fil-A drive-through call. Links: Kevin on LinkedIn: https://www.linkedin.com/in/kkreucher/ Northgate Market: https://www.northgatemarket.com/ Grocery Outlet: https://www.groceryoutlet.com/ Crazy4Cactus Instagram: https://www.instagram.com/Crazy4Cactus/
Cassio Goldschmidt grew up coding on cloned computers in Brazil. Most folks go to the college in their city, and Cassio decided to study Computer Science at his. A desire to get some international experience brought him to the US for a 3 month internship and he has been here ever since. Cassio shares stories about installing and re-discovering an Easter egg in software, inventing the popular Superplayer music service, and how he steered from development to security. Also featured is what to say when a vendor's sales team offers to install a security vulnerability for you, and Cassio's involvement in OWASP. https://www.youtube.com/user/cgoldsch https://cassiogoldschmidt.com https://www.linkedin.com/learning/practical-privacy-for-products-and-services/identity-protection-is-crucial https://www.servicetitan.com https://superplayer.company https://www.elipse.com.br/en https://www.pucrs.br/politecnica/curso/ciencia-da-computacao
Jason Judge ended up at the right place (Redmond, WA) at the right time (1995) to see the world change. In Episode #107 of Underserved, we discuss the Seattle scene in the 2000s, leaning into the database world, the MBA education you get by proxy working for a startup, and the importance of preventing bullying. Jason also talks about an important factor in his employment decisions - companies that do good in the world while doing well on the P+L. https://www.thetrevorproject.org/ https://www.okta.com/okta-for-good/ https://modpizza.com/our-purpose/ https://www.tableau.com/foundation https://en.wikipedia.org/wiki/John_Coltrane https://homes.cs.washington.edu/~etzioni/papers/ieee-metacrawler.html
Paul Dingwitz shares his experiences with us in Episode #106 of Underserved. Paul "answered the call" from an Army recruiter, and this was his introduction to technology. In the military you don't get a lot of choice about what you do, so when he was tapped to maintain the LAN and WAN he had to figure IT out. A private digital media firm lured him back stateside and into the corporate sector, where he was at the forefront of broadcasters moving from film to digital. From CNN to a streaming media startup, Paul is now back in Germany with The Zeal Group, and shares with us his unique path to the CTO seat. Children’s Fund: This is who we used to sponsor families https://www.childfund.org/ Friendly look behind the scenes at what your competitors use https://builtwith.com/ Some of the best steak cooking recipes ever https://www.youtube.com/@GugaFoods Great Book and Author https://a.co/d/1UfMICC Fun tech and gadget reading https://newatlas.com/
In Episode #105 I talk to our guest Vic Caruso. Vic went the music crossover route into tech, entering the industry during the Dot Com Boom and Bust. His project management experience has helped him cross verticals from video games to municipalities to mall management during his career. We discuss the tricky process of a "de-merger", meditating to figure out the next move, and what the "Big Picture" means at URW. https://www.linkedin.com/in/victorcarusojr/ https://www.urw.com/ https://www.linkedin.com/company/unibail-rodamco-westfield/ https://en.wikipedia.org/wiki/Excel_(band)
Aaron Harris is featured in Episode #104 of Underserved. As a kid in the woods of Vermont, Aaron still found a way to plug into technology. A classmate at BYU convinced him to switch majors from CS to Accounting for undergrad, then to get a Masters in IS. This unique combination suited him well, landing him at a Big 6 when there were still 6 of them, and later to an accounting software startup called Intacct as it took off. Aaron has led their technology group for over 20 years, and now Intacct is a part of Sage where he oversees all global development. Building a massively multi-tenant system from scratch has taught him a lot of lessons along the way, which he shares in this episode. Aaron on LinkedIn - https://www.linkedin.com/in/aaron-harris-7407b2/ Aaron Harris in Diginomica - https://diginomica.com/are-we-ready-profound-impact-generative-ai-accounting-and-finance-heres-what-lies-ahead Sage - https://www.sage.com/en-us/home-1-dark/ Ann Winblad - https://www.linkedin.com/in/annwinblad/ Dunkin Donuts ad - Time to make the donuts - https://www.youtube.com/watch?v=I1e4qhHOIQA
Episode #103 of Underserved features Ema Patki. Ema heard a common refrain from her parents growing up, the only two legitimate professions were engineer and doctor. She didn't love EE, but it led her to programming and USC. Protocols that helped the Internet boom also helped Ema advance her career. She is now at Align Technologies, where helping people improve their smiles has a surprising amount of technology behind it. We also discuss Girls Who Code, boomeranging between the US and India, and moving from IT to product. Sardar Patel College of Engineering, Mumbai University Bhabha Atomic Research Center USC Viterbi School of Engineering Internet Engineering Task Force (IETF) Girls Who Code Align Technology Align Technology Virtual Care Align Technology ClinCheck Pro 6.0
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