Work with Purpose: A podcast about the Australian Public Sector

In this episode of Work With Purpose, host David Pembroke sits down with Madelaine Magi-Prowse and Dr. Loren Willis from the Behavioural Economics Team of the Australian Government (BETA), Department of the Prime Minister and Cabinet, to explore how behavioural science is reshaping policymaking across the Australian Public Service.Take a behind-the-scenes look at BETA’s multidisciplinary approach – blending psychology, economics, data analysis, and policy expertise – to tackle complex challenges like financial regulation, health decisions, and social policy. This episode highlights the evolution of behavioural insights from simple interventions to sophisticated, evidence-based strategies that drive real-world impact.A standout case study features BETA’s partnership with the Organ and Tissue Authority, where a refreshed DonateLife campaign, including some behaviourally informed messaging, contributed to a 95% increase in organ donor registrations. The discussion also introduces the 4D Framework – Discover, Diagnose, Design and Deliver – a practical tool developed by BETA to help public servants apply behavioural insights in their daily work.Key tips:Tailor your approach using behavioural insights to match how people really behave.Use the 4D Framework to embed behavioural science into your team’s policy work.Back your messaging with evidence to build trust and boost public engagement.Tap into BETA’s online modules to grow your behavioural science skills.Whether you're new to behavioural science or looking to deepen your expertise, this episode offers actionable insights and inspiration to help you put people at the centre of policy.Show notesBehavioural Economics | BETA websiteThe 4Ds: A framework for managing behavioural insights projects | The BETA 4D Framework summaryBE up-skilled | Behavioural Economics | BETA’s Online learning coursesOnline Survey Software | Qualtrics Survey Solutions | The BETA Behavioural Discovery Tool4 Easy Ways to Apply EAST Framework to Behavioural Insights | BIT website   Hosted on Acast. See acast.com/privacy for more information.

On the fifth episode of our APS Reform in Action series, we hear from Laure Yassine and Lisa Jansen from Services Australia, and Carly Harrison from the Australian Public Service Commission, on the development of Services Australia's APS Experience Design Principles – and how you can apply them, even if you're not a design expert.These seven principles – simple, inclusive, tailored, connected, transparent, safe, and trustworthy – help the APS design and deliver people-centred, inclusive services across all channels. Developed through extensive consultation and research, they offer practical guidance for improving both policy and service delivery.Laure Yassine, acting national manager, Business and Customer Architecture Branch, Services Australia, Lisa Jansen, national manager, Digital Product Design Branch, Services Australia, and Carly Harrison, assistant director, Partnership and Engagement, APS Commission, join host David Pembroke, CEO of contentgroup, to explore how these principles are being embedded across the APS to improve outcomes for all Australians.Key tips:1.       Start with simplicity – clear communication and plain language make services more accessible for everyone2.       Focus on outcomes. You don't need to be a design expert to apply these principles effectively3.       Use the principles as a guide. They're a practical checklist to evaluate and improve services across government.Show notesAPS Experience Design Principles | agaGet in touch with the Design Experience Team at Services Australia Hosted on Acast. See acast.com/privacy for more information.

Our APS Reform in Action series returns with a deep dive into bringing stewardship to life in aged care across Australia’s regions.In response to the Aged Care Royal Commission, the Australian Government invested over $13 million to tackle local challenges and service gaps in aged care through a local network of Department of Health, Disability and Ageing staff. Today, the network has an office in each capital city around Australia and nine regional offices, representing the department ‘on the ground’ to support the implementation of aged care reforms.On this episode, host David Pembroke, CEO of contentgroup, is joined by Elsy Brammesan PSM, state manager, NSW/ACT branch and Rebecca McIlroy, acting state manager, WA/SA team at Department of Health, Disability and Ageing, to shine a light on the work of the local network as an extraordinary example of regional stewardship in practice. Together, they canvas the initial pilot project across 8 primary healthcare networks in Australia, and how it has changed aged care policy, service delivery, and local engagement.Key tipsTrust doesn’t grow overnight. Investing time upfront will get you better outcomes further down the roadIf you want to be a good steward, you need local knowledge – engage where it matters mostImplement weekly conversations and regular training with your staff about the challenges they face in embodying stewardship.\This series is delivered in partnership with the Australian Public Service Commission.Show notes$13 million to drive aged care innovation | Department of Health, Disability and AgeingLocal Network contacts | Department of Health, Disability and Ageing Hosted on Acast. See acast.com/privacy for more information.

On our second episode of our APS Reform in Action series, we hear from Lisa Bush and Maree Wilson from Geoscience Australia about the power of geospatial data for better decision-making in the public sector.If you want to make better decisions, you need to have quality, trusted data. Unfortunately, critical data can often sit in siloes or be scattered across spreadsheets. Geoscience Australia’s Digital Atlas of Australia steps up to this challenge, providing a unified and accessible data set that can help you build better policies – or decide where you want to build your new home.Lisa Bush, head of Geoscience Australia's National Location Information Branch, and Maree Wilson, Chief of Place and Communities Division, join host David Pembroke, CEO of contentgroup, to talk about making geospatial data more accessible through the Atlas. They also shine a light on how it can improve functions such as social services or emergency management, and enhance data capabilities in the public sector.This series is delivered in partnership with the Australian Public Service Commission.The Digital Atlas of Australia, a collaborative project between Geoscience Australia, the Australian Bureau of Statistics and the Department of Social Services was a finalist for the 2024 IPAA ACT Spirit of Service Awards.Key tips:1.    Geospatial data can help you make decisions in minutes - make the best use of it2.    Don't be afraid to try, you won't need to be a geospatial data expert to use the Atlas3.    If you’re creating or using national data, in your role, reach out to the Digital Atlas team.Show notes:The Digital Atlas of Australia | Geoscience Australia Hosted on Acast. See acast.com/privacy for more information.

Returning for part 2 of our new ‘APS Reform in Action’ series, Dr Rachel Bacon and Professor Janine O’Flynn discuss how Australia is learning from other countries’ public service best practice – and vice versa.Wanting to do things better doesn’t always mean you have to re-invent the wheel. In this episode, Dr Rachel Bacon from the Australian Public Service Commission and Professor Janine O’Flynn from ANU Crawford School reveal lessons from overseas and introduce the concept of ‘radical incrementalism’ – making small improvements to achieve a larger goal.Host David Pembroke, CEO of contentgroup, also speaks to our guests about why effective collaboration will remain a key tool to responding to increasingly complex challenges.This series is produced in partnership with the Australian Public Service Commission.Key tips:Instead of aiming for radical change, look for small changes over time.If you want people to collaborate, you need to make it part of their performance assessment.Foster purpose and pride by looking at what works well.Show notesAPS Reform | Australian GovernmentThe Cult of Collaboration in Public Policy | AJPA Hosted on Acast. See acast.com/privacy for more information.

Launching our new ‘APS Reform in Action’ series, we hear from Dr Rachel Bacon and Professor Janine O’Flynn about enduring APS Reform and why public trust shouldn’t be taken for granted.The APS Reform Agenda has been a major project for the Australian Public Service over the past years – so, where is it at and where will it go in the future?Dr Rachel Bacon, deputy commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission, and Professor Janine O’Flynn, director of the ANU Crawford School of Public Policy, reflect on changes to the Public Service Act, the impact of capability reviews and long-term Insights Briefings, and the value of stewardship.Together with David Pembroke, CEO of contentgroup, they also talk about protecting the APS as an ongoing institution and maintaining trust with the public, as discourse about the value of public services grows globally.This series is produced in partnership with the Australian Public Service Commission.Key tips:To make change stick, you need a shift in culture, a fresh mindset, capability uplift, and patience.Public trust is not a given – it takes continuous effort to maintain.Stewardship sets the public service apart from the private sector – be an active steward for the service.Show notesAPS Reform | Australian GovernmentPublic Service Amendment Bill | Parliament of AustraliaLong-term Insights Briefings | Australian Public Service CommissionPathways to Positive Public Administration | Edward Elgar Hosted on Acast. See acast.com/privacy for more information.

Daniel Patterson has always been keen to do good for Canberra’s communities – and their backyards. On this episode of Public Sector Unearthed, the horticulture expert and passionate public servant tells us the story of Canberra’s innovative European Wasp program.Daniel shares how his team manages European wasps in the ACT, by focusing on eco-friendly, preventative measures. He talks us through how the program evolved through using new luring techniques and focusing on preventative, rather than reactive, approaches for trapping queen wasps to reduce the wasp population.The program became a standout initiative in public safety and environmental management, earning the 2023 IPAA ACT Spirit of Service Awards in the ‘Breakthrough’ category.This episode’s Unearthed wisdom: Pest control is crucial to keeping local species and communities safe and thriving. Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Public Sector Unearthed podcast, Matt Padovan and Noel Chan from the ACT public service walk us through the organisation’s innovative flexible work program.Having worked on this project well before the world had to grapple with more flexible work demands due to COVID-19, Matt, who is director of flexible work within the ACT Government’s Office of Industrial Relations and Workforce Strategy, reflects on the program’s development. He highlights that it is as much about innovative workspaces as it is about cultural uplift, and why this approach wasn’t without challenges in the initial stages.Noel, who is director of the North Canberra Hospital Transition Project at the ACT Health Directorate is an avid user of the flexi hub workspaces, with the Belconnen site being her personal favourite. She talks about how the flexible workspaces have improved her work-life balance, and how it’s helped her gain a fresh perspective on the importance of collaboration between different directorates.Together with guest presenter Brock Phyland, Matt and Noel explore how flexible workspaces have transitioned from simply providing location flexibility to driving a cultural shift that promotes collaboration and innovation across various government areas.This episode’s Unearthed wisdom: Experimentation and taking risks are key to creating flexible workspaces that are responsive to workforce needs. Hosted on Acast. See acast.com/privacy for more information.

In episode 7 of the Public Sector Unearthed podcast, we hear the success story of the Fitzroy Crossing service centre's redevelopment from Ewa Griffiths and Zara Nehow, who were at the core of this initiative. Their innovative approach involved creating a co-designed space that respects local needs and incorporates elements reflecting cultural aspects and Indigenous arts. This earned them the 2023 IPAA ACT Spirit of Service Awards in the Community Engagement category.Ewa, the director of face-to-face service transformation at Services Australia, discusses the broader vision and strategic approach behind the redesign of the Fitzroy Crossing service center. She talks us through how the plan for the redesign came about and highlights lessons for future service center redesigns.Meanwhile, Zara, who is the service centre manager at Fitzroy Crossing with Services Australia hones in on community connection and takes us on a virtual walkthrough of the service centre. She also talks candidly about the impact of the 2023 floods on the newly opened center and how it has affected the redesign and the community.This episode’s unearthed wisdom: Empathy, collaboration, and a deep respect for cultural heritage are the cornerstones of creating spaces where communities can truly connect. Hosted on Acast. See acast.com/privacy for more information.

In episode 6 of the Public Sector Unearthed podcast, we dive into the Empowered Communities program with Kristina Musial-Aderer, adviser, Empowered Communities at the National Indigenous Australians Agency, Reshaune Singer, engagement officer for NPY Empowered Communities and Jason Quin, executive manager of NPY Empowered Communities. They share how the program runs from the ground up, how they connect with community, and what motivates them to keep going every day.Kristina, shines a light on what the makes the Empowered Communities program stand out and how the government acts not as the primary driver but as an enabling partner. She also highlights how the program varies significantly across different communities and regions to accommodate the unique needs and circumstances of each area.Joining the conversation from Alice Springs, Reshaune, and Jason provide insights into how the program is running in the NPY region. Located in a tri-state area, Jason and Reshaune talk about the need for strong community ties and innovative communication and decision-making strategies are important for success. The conversation also explores their personal journeys, revealing the deep connections and motivations that drive their commitment to working closely with First Nations communities.This episode’s unearthed wisdom: Empowering First Nations communities requires genuine partnership, respect for indigenous knowledge, and a commitment to community-led solutions.Shownotes:Data and Digital Government Strategy | Charter of Partnerships and Engagement Hosted on Acast. See acast.com/privacy for more information.

In episode 5 of the Public Sector Unearthed podcast, we go behind the scenes of the Connected Beginnings program and talk to two public servants dedicated to giving First Nations children the best start in life.Lesley Richardson, director of Connected Beginnings Angurugu at the Department of Education, Northern Territory Government, shares how her career led her to playing a key role in the Connected Beginnings program in Angurugu. She highlights the program's comprehensive approach, combining health, education, and family support to nurture early childhood development in Aboriginal and Torres Strait Islander communities across over 40 sites in Australia.Joining Lesley is Terese Christoff-Smith, who until recently was an assistant director for the Connected Beginnings program at the Australian Government Department of Education. From her position in Canberra, Terese gives an overview of the program's impact, focusing on the strides made in community-led initiatives and the significance of incorporating data-driven policies.This episode’s unearthed wisdom: Truly successful policies and programs will involve and draw on First Nations communities’ wisdom and strengths. Hosted on Acast. See acast.com/privacy for more information.

In episode 4 of the Public Sector Unearthed podcast, we shine a light on the incredible human stories behind the Regional University Study Hubs.  Hearing from the program delivery point of view, we talk to Libby Beattie, assistant director in the higher education division at the Department of Education. Libby, driven by her own experiences growing up in a regional area, passionately discusses her role in the Regional University Study Hubs project. She also talks about how the program is revolutionising education accessibility in remote areas of Australia.  Olivia Sice is currently doing a masters degree in health service management from Griffith University, which she’s pursuing at the Broken Hill hub. Olivia shares her personal journey and the sense of community she’s found in this unique educational environment. Listen in as Libby and Olivia highlight the APS Reform’s emphasis on placing people at the heart of policy and services, showcasing the direct impact of public servants on community development. Gain insights into the challenges and triumphs of higher education in Australia's remote regions, and discover the passion and dedication driving this transformative initiative. This episode’s Unearthed wisdom: Equal access to resources and community support empowers individuals from remote areas to pursue higher education and positively impact their communities.  Hosted on Acast. See acast.com/privacy for more information.

In episode 3 of the Public Sector Unearthed podcast, we explore the journeys of Danni Woods, director of people and diversity, New Ways of Working program, and Olympia Sarris, departmental officer in the lived experience section at the Department of Health and Aged Care, who are dedicated to fostering inclusivity and promoting diversity in the public sector.Danni leverages her background in communications to advocate for those with diverse needs through the Disability and Carer's Network (DCN). In her day job, she has the unique opportunity to create workplaces with dignified access, from making corridors wide enough to fit wheelchairs to creating quiet rooms with dimmed lighting.Meanwhile, Olympia, also a member of the DCN, is motivated by her personal experiences with the healthcare system, and is keen to ensure that the voices of those with lived experiences shape mental health and suicide prevention policies.Together, Danni and Olympia discuss the DCN's significance in raising awareness and advocating for people with disabilities, neurodivergent individuals, and carers. This episode’s Unearthed wisdom: The insights of people with lived experiences are invaluable. Listen closely to them. Hosted on Acast. See acast.com/privacy for more information.

In this second episode of the Public Sector Unearthed series, we're joined by Jayden Swain, a dedicated diversity and inclusion advisor at Austrade. Having grown up in a small town, Jayden’s journey into the diversity and inclusion space was motivated by his passion for First Nations justice and education, and inspired by his grandparents, who were pillars of his local Indigenous community. Jayden tells us about the importance of authenticity and leading by example. He also shares the guiding philosophy for his team at Austrade, which is “aim to be1 per cent better every day”. Through both minor policy adjustments and initiatives like ‘Wear it Purple Day’, Jayden's team influences not only the internal dynamics of Austrade but also resonates on a global scale, nudging the world toward greater inclusivity, one connection at a time. This episode’s Unearthed wisdom: Small actions can have a significant impact on making workplaces more inclusive. Strive to be 1 per cent better every day. Hosted on Acast. See acast.com/privacy for more information.

From mentoring to inclusion networks, our new Work with Purpose spin-off series, Public Sector Unearthed, showcases the stories of public servants who are achieving grassroots culture change and reform.In this teaser episode, our series hosts Megan Aponte-Payne and Brock Phyland talk with Anna Ryan, Head of Communications and Engagement at the Australian Public Service Commission, and Caroline Walsh, CEO of IPAA ACT to give you a little taster of what's to come. Caroline and Anna share their personal stories about joining the public service, some of the great bottom-up initiatives they have seen in their careers, and how leaders can support their staff to start their own.This episode's Unearthed wisdom: If you want people to drive change on the ground, create an environment of trust and psychological safety. Hosted on Acast. See acast.com/privacy for more information.

The vast majority of public servants behave respectfully and civilly to their colleagues, but employee surveys of public servants across the country repeatedly show that bullying and harassment is still a significant issue. There is strong evidence that it weakens institutions, undermines productivity and innovation and poisons workplace culture. So, what does workplace bullying and harassment look like and what can be done to tackle it and make sure that we have safe and respectful workplaces in the public sector.In this week’s episode we are joined by Victorian Public Sector Commissioner, Adam Fennessey PSM, Vice-Chancellor and President at Charles Sturt University in Bathurst, Renee Leon PSM and President of IPAA National, Dr Gordon de Brouwer PSM. Listen as they are interviewed by guest host, Clare Walsh, the Deputy Secretary of Business Enabling Services at the Department of Finance and Councillor at IPAA ACT.Discussed in this episode:·        What makes a healthy workplace culture.·        The current state of bullying and harassment in the APS.·        Varied approaches to tackling workplace bullying·        The impact this has on the APS. Hosted on Acast. See acast.com/privacy for more information.

What does it really take to lead people well in a world of constant change? In this episode of Work with Purpose, host David Pembroke sits down with Jacqui Curtis, Chief Operating Officer at the ATO and Head of the APS HR Profession, and Eliza Kirkby, Managing Director at Hays, to explore how human resources in the Australian Public Service is being redefined.From the power of trust and genuine connection to the growing impact of AI and technology, Curtis and Kirkby share honest insights about what it means to be a people-focused leader today. They reveal how curiosity, courage and empathy can build stronger teams, shape culture and help leaders navigate complexity with confidence.Listeners will also hear how HR professionals are helping the APS evolve by embracing innovation, driving inclusion and belonging, and preparing for the workforce of the future. It’s an inspiring conversation about keeping people at the heart of transformation and leading with purpose when it matters most.Key tipsLead with curiosity and connection. Build trust through open communication, empathy and genuine listening. Be straightforward, approachable and real.Use technology wisely. Let AI and digital tools enhance people’s work rather than replace it.Create a sense of belonging. Inclusion and psychological safety are essential for high-performing teams.Stay open and ask for help. Strong leaders grow through curiosity and collaboration, not by having all the answers.Show notes Successful Public Governance | Utrecht UniversitySpeech to the American Society for Public Administration | Crawford School of Public PolicyPathways to Positive Public Administration An International Perspective | BookHas the time arrived for Positive Public Administration | The Mandarin Hosted on Acast. See acast.com/privacy for more information.

In this episode of Work with Purpose, host David Pembroke speaks with Jamie Lowe, the Merit Protection Commissioner for the Australian Public Service and the Parliamentary Service, about how fairness, transparency and integrity are upheld across the APS.Described as the Commonwealth’s “workplace umpire,” Jamie and her office review promotion decisions, Code of Conduct inquiries and other workplace matters to make sure they’re not only lawful, but fair and correct. She explains how her team provides impartial review, carefully manages conflicts of interest, and works with agencies to lift capability and strengthen decision-making.Jamie also shares her career journey as a long-serving public servant, the lessons the APS can take from Robodebt, and why procedural fairness is essential in maintaining trust and confidence across the APS.Key tips:Document decisions clearly – thorough records ensure fairness and allow meaningful feedback in recruitment and promotions.Empower staff through reviews: Code of Conduct processes give people the confidence to raise concerns and strengthen workplace culture.Own-motion audits, shared case studies and communities of practice improve decision-making and integrity across the APS. Hosted on Acast. See acast.com/privacy for more information.

In this episode of Work with Purpose, David Pembroke speaks with Dr David Gruen AO Australian Statistician and the inaugural head of the APS Data Profession about the transformative role data plays in the public sector.The APS Data Profession, launched in 2020, it has grown from a pilot into a thriving community of 13,500 members across Commonwealth, state and territory governments. The profession is about more than technical skills. It’s building a culture of evidence-based decision making, giving leaders confidence in using data, and opening career pathways through graduate streams and cadet programs.Dr Gruen reflects on how communities of practice, the Data Capability Framework, and initiatives like the Data Awards are shaping a smarter, more collaborative public service ready for challenges like AI and machine learning.Key takeaways:Why data matters in government – the APS Data profession is building skills and a culture that supports evidence-based decisions.How the data profession is growing - from graduate programs to communities of practice, creating a strong pipeline of talent and collaborationWhat leaders need to know – why senior executives and decision makers must understand data to better shape outcomes for Australian citizens Hosted on Acast. See acast.com/privacy for more information.

How do public servants make smart decisions when time is short and the stakes are high?In this episode, host David Pembroke is joined by two leading experts in organisational decision-making: Eric Barends, Managing Director of the Centre for Evidence-Based Management, and Alessandra Capezio, Associate Professor of Organisational Behaviour at the Australian National University. Together, they explore how public servants can make better decisions by combining data, research, stakeholder input, and professional experience.The conversation delves into the challenges of balancing instinct and evidence in fast-paced environments, the risks of relying on heuristics and cognitive biases, and the importance of cultivating a culture that supports critical thinking and evidence-informed practice.Key tips: Use multiple sources of evidence to support decision-making. Avoid relying solely on personal experience; combine organisational data, scientific research, stakeholder perspectives, and expert judgement.Challenge cognitive biases. Recognise common pitfalls like solution fixation and authority bias, and ask critical questions to uncover root causes.Build capability and culture. Equip teams with the skills and shared language to critically appraise evidence, even under time pressure, and foster leadership that values evidence-based practice.Show notes:Evidence-based tools and resources | Center for Evidence-Based Management websiteOnline course on evidence-based management | CEBMaEBDM support, short courses and bespoke offerings | Associate Professor Alessandra Capezio via ANU Hosted on Acast. See acast.com/privacy for more information.