What role can SaaS founders play in effective customer success?
Description
John Gleeson, General Partner and Founder at Success Venture Partners, shares his insights on the crucial role founders play in shaping customer success strategies within startups. Discover the concept of "founder led customer success," where post-sales customer interactions reveal true product market fit, often beyond initial sales figures. Gain valuable perspectives on the evolving journey from founder-led sales to establishing a scalable post-sales structure, with a focus on customer validation as a hallmark of genuine product market fit. Learn from John's experiences about the importance of flexibility in customer success approaches to accommodate diverse customer needs during a startup's growth phase.
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