Customer Experience Tip: Manage Expectations, Not People
Update: 2021-02-18
Description
CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06 ] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15 ] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […]
The post Customer Experience Tip: Manage Expectations, Not People appeared first on Business RadioX ®.
The post Customer Experience Tip: Manage Expectations, Not People appeared first on Business RadioX ®.
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