Dear Holiday Shoppers: 3 Ways to Stop Being THAT Customer This Year (Yes, You)
Description
The holiday rush can unfortunately bring out the worst in people, especially in stores, airports, and restaurants. In this episode, Shola Richards shares a powerful reminder about what retail and service workers actually experience during the busiest time of the year, and what we can do to create more humanity in the chaos.
Shola shares insights from his years as a customer service worker and trainer to help you show up with presence and respect while navigating crowded stores, long lines, and stressful moments.
You'll learn 3 strategies for being an "epic customer" this season:
- The Humanity Check
- The 3R Response
- The 3 Tell Method
This episode will help you move through busy stores with more ease, treat employees with the respect they deserve, and create positive interactions that can completely change someone’s day.
Want to learn more? Check out the article that inspired this episode: https://sholarichards.com/the-18-inescapable-laws-of-customer-epicness/
Tune in, and don't forget to leave a rating and review wherever you listen!
🔗 Connect with Shola:
Instagram – @sholarichards
Website – sholarichards.com
For speaking requests or collaborations: Info@GothamArtists.com
This podcast is produced by MicMoguls.
United States
