E34: The Consumer Rights Revolution with Joshua Browder of DoNotPay
In this episode, Nathan sits down with Joshua Browder of DoNotPay, the world’s first robot lawyer. They chat about the current state of AI use in law, what policymakers should consider in regulating AI, and the ethics of robo-lawyers for consumer use.
Founding a business is just the tip of the iceberg; the real complexity comes with scaling it. On 1 to 1000, hosts Jack Altman and Erik Torenberg dig deep into the inevitable twists and turns operators encounter along the journey of turning an idea into a business. Hear all about the tactical challenges of scaling from the people that built up the world’s leading companies like Stripe, Ramp, and Lattice. Our first episode with Eric Glyman of Ramp is out now: https://link.chtbl.com/1to1000
Media Empires from Turpentine: https://link.chtbl.com/mediaempires
A new podcast where Erik Torenberg interviews influential media creators, podcasters, newsletter writers, and media entrepreneurs to learn exactly how they built their empires. Check out the first episode with Austin Rief, CEO of Morning Brew.
(00:00 ) Episode Preview
(03:22 ) Joshua Browder and the story of DoNotPay
(04:50 ) The value incurred through an AI lawyer
(07:17 ) What are the legal and financial injustices that motivates Joshua’s work?
(12:46 ) How does the AI negotiate with a Comcast chat agent?
(16:28 ) Consumer security
(17:12 ) Sponsor: Omneky
(21:08 ) The ethics of DoNotPay
(22:27 ) Should AI need to disclose that it’s AI?
(24:47 ) How much human intervention is necessary in AI tooling?
(27:15 ) Where does the burden of proof lie for AI regulation and ethics?
(31:47 ) Advice to policymakers
(35:45 ) AI Liability
(38:05 ) AI Arms Race
(43:46 ) Productive bot interactions
(45:00 ) AI-powered arbitration
(49:28 ) How the consumer experience might change two years from now
(51:45 ) AI Superapps
(55:25 ) Moats in AI
(57:11 ) How much money does DoNotPay save people today?
(59:30 ) Consumer and enterprise timelines given AI
(01:06:30 ) What will AI replace?
(01:09:34 ) Impact of AI in different industries
(01:11:10 ) The legal field’s view of AI
(01:15:50 ) Deflationary factors in running DoNotPay
(01:25:00 ) What are non-obvious ways to save money?
(01:27:55 ) Joshua’s favorite AI tools
(01:28:17 ) Would Joshua get a Neuralink implant?
Thank you Omneky for sponsoring The Cognitive Revolution. Omneky is an omnichannel creative generation platform that lets you launch hundreds of thousands of ad iterations that actually work, customized across all platforms, with a click of a button. Omneky combines generative AI and real-time advertising data. Mention "Cog Rev" for 10% off.
More show notes and reading material released in our Substack: https://cognitiverevolution.substack.com