DiscoverThe Innovative HotelierHow to Engage the Next Generation of Travelers
How to Engage the Next Generation of Travelers

How to Engage the Next Generation of Travelers

Update: 2023-12-27
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Trey Matheu and Christopher Baran of The Nemacolin resort in Pennsylvania discuss the business case and advantages of changing staffing models for luxury properties with host Robin Trimingham.

This broad-based conversation highlights the advantages, for example, of replacing the traditional front-desk team with a pre-arrival team that focuses on guest interaction and creating personalized itineraries designed to help maximize the resort experience.

 

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How to Engage the Next Generation of Travelers

How to Engage the Next Generation of Travelers

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