What's running your service department: feelings, or facts?

In this episode, #329, Chris, Christian, and Hogi break down what spells success in Fixed Operations. Here's a hint: it's not tradition, and it's not the blame game.

It's all about tracking the RIGHT numbers. It's like Moneyball; scouts were worried about intangibles like how a player looked, acted, or "felt," when all they needed to know was whether or not that guy got on base.

Tradition, vibes, and relationships can lie; numbers don't.

In this episode, you'll learn:

1. Advisor Pay Caps Kill Performance

2. How to hire techs that "get on base"

3. How to spot lies on a resume

4. Which numbers you NEED to be tracking: profitability and CSI

5. Why challenges are an unfair advantage for your Service Department

6. The recipe for a winning system in ANY dealership.

If you’re a Service Manager or Fixed Ops leader tired of turnover, inconsistent results, and frustrated advisors, this episode will change the way you run your department. 🔥 Facts over feelings. Metrics over ego. That’s the Moneyball way to win in Fixed Ops.

#ServiceManager #ServiceAdvisor #FixedOps #DealershipLeadership #ServiceDrive #Moneyball

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