The Root Cause Fallacy with Andrew Hatch (Episode 98)
Description
This week I'm joined by SRE leader Andrew Hatch from Cisco ThousandEyes to talk about a dirty word in the resilience community... root cause. In this excellent conversation we explore...
馃寣 Is the root cause of every incident the big bang?
馃 How the value of root cause degrades as complexity increases
馃 That if the culture is not blameless, people will hide things
馃尦 Alternative approaches to root cause analysis such as branching timelines
馃檵 Getting someone without skin in the game to facilitate your blameless post-mortems
...and much more.
You can find Andrew on:
LinkedIn: https://www.linkedin.com/in/hatchman76/
Check out Andrew's SREcon21 talk 'Learning from Complex Systems' which covers many of the topics introduced in this episode:聽https://www.youtube.com/watch?v=5pKGW61Ryvo
You can find Stephen on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Bluesky: https://bsky.app/profile/slightreliability.bsky.social
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre
United States
