When Customer Support Failures Cost You Hosts and Guests
Description
A Superhost’s guest gets canceled for security reasons, then immediately books another property on the same platform. Four different explanations later and a CEO email to get real help, both the host and guest are done with the platform.
We break down the support system failures driving hosts toward platform abandonment and what you can do to protect your business.
Key Takeaways:
✅ Why automated cancellations without human oversight create trust-breaking contradictions
✅ How outsourced call centers function as barriers instead of solutions
✅ The real cost when only CEO escalation gets competent support
✅ Practical steps to reduce your dependency on platform support systems
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: Customer Support Failures: Why Vacation Rental Hosts Are Leaving Platforms 👉https://blog.tokeet.com/customer-support-failures-platform-abandonment/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
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