DiscoverToday in TechWhy SMBs struggle with AI, but how they can also win
Why SMBs struggle with AI, but how they can also win

Why SMBs struggle with AI, but how they can also win

Update: 2025-12-11
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AI may be reshaping the enterprise world — but what about small and mid-sized businesses? In this episode of Today in Tech, host Keith Shaw speaks with Ed Keisling, Chief AI Officer at Progress Software, about the unique challenges and opportunities SMBs face when adopting AI. From limited budgets and data hurdles to the pitfalls of agentic hype and governance gaps, Ed explains how smaller companies can succeed by starting small, prioritizing outcomes, and enabling employees.




Topics Covered:


AI strategy differences: Enterprises vs SMBs


Common mistakes SMBs make with AI


Build vs. buy: Choosing the right AI tools


Risk management, governance & explainability


Realistic use cases and quick wins


Agentic AI and the road ahead



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Why SMBs struggle with AI, but how they can also win

Why SMBs struggle with AI, but how they can also win

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