We’re kicking off the Client Experience Playbook! Bennett Forrest and Deb Ortega sit down to talk about what makes The Miale Team’s approach to community and client care so unique — from hosting ballgames and local events to organizing their annual Thanksgiving Turkey Drive in partnership with Connecticut Foodshare.

They cover what “client experience” truly means, why giving back is built into the culture of the team, and how something as simple as a frozen turkey can make a real difference for thousands of families across Connecticut.

Hosts: Bennett Forrest and Deb Ortega

Producer: Bennett Forrest

0:00 Intro – Welcome to The Client Experience Playbook

0:40 Meet Deb Ortega – Director of Events & Community Relations

2:00 How The Miale Team gives back through service and empowerment

3:00 VIP Client Events – Sports, family fun, and staying connected

6:00 Preferred Vendor Program – Supporting local businesses and clients

7:00 Partnering with Connecticut Foodshare to fight food insecurity

9:00 How the $10-for-$10 donation program raised $22K in a year

10:00 The origin of the West Hartford Turkey Drive (“Let’s make it a festival!”)

12:00 How Foodshare turns $1 into 5–10 meals

13:00 Why the need is greater than ever (50,000 families statewide)

13:45 Event details – Sunday Nov 22, 10 AM–2 PM, West Hartford Town Hall

14:45 Goal for 2025 – Collect 200 turkeys and expand to Shelton

15:30 Closing thoughts – It’s about community, not just closing deals

📞 Ready to talk real estate? Contact us today:

➡️ Call: (860) 539-2255

➡️ Website: https://www.themialeteam.com

Follow The Miale Team:

➡️ Instagram: @themialeteamkw

➡️ Facebook: facebook.com/MialeTeam

➡️ YouTube: @themialeteamkw