In this episode of HVAC Full Blast, hosts Mary Carter from Trane and Stephen Ross from Sandler tackle one of the industry's most pressing, yet rarely discussed topics: mental toughness. In the ever-changing world of HVAC, professionals regularly face challenges ranging from shifting market conditions and supply chain disruptions to personal setbacks. Mary and Stephen share real-life stories and proven strategies that help HVAC professionals build resilience, bounce back from adversity, and thrive both professionally and personally. Whether you’re in sales, service, or management, this episode provides practical insight on handling failure, embracing growth, and supporting your team through tough times. Join us for an honest, relatable conversation filled with actionable advice—including how to reframe setbacks, foster a resilient mindset, and lead with empathy when crisis hits. If you’ve ever struggled with the pressure, rejection, or rapid change in this business, this episode is for you.

Content Warning: This episode discusses topics related to mental health and suicide.

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The content of this podcast is for informational purposes only and does not constitute medical advice. The panelists are not medical professionals. If you or someone you know is experiencing a mental health crisis or having thoughts of self-harm, please seek immediate help from a qualified healthcare provider or call your local emergency services. In the U.S., you can dial 988 for the Suicide & Crisis Lifeline.