Uber, and how to fix things when trust is broken
Update: 2023-08-28
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Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust – authenticity, empathy, and logic – and actionable solutions to strengthen each leg when they’re on shaky ground.
Transcripts for Fixable are available at go.ted.com/fixablescripts.
For the full text transcript, visit ted.com/podcasts/fixable-transcripts
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